About Pair TeamPair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities.Our ValuesLead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.Embrace challenges:We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.About the OpportunityPair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-timeCommunity Engagement Specialistto play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.This is a remote-forward role that requires on-site work 1-2x a month in San Bernardino/Riverside, CA and one other market (Fresno, Los Angeles, San Diego, and/or Santa Cruz).Key ResponsibilitiesIdentify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locationsSeeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a "it's not my fault but it is my problem" attitude in all communication styles and approachesOffer education to our partners regarding Pair Team's services with a focus on linking eligible members to the Enhanced Care Management programExplain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care systemLeverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the programPromote effective and timely communication amongst internal teams, clinic, community based organization, and health system partnersMeet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communitiesEffectively manage the end-to-end enrollment funnel, ensuring member's continuation in the enrollment process Provide consistent updates on funnel stages including delays and blockersProficiency in all additional internal/external technology tools utilized for the positionMust-Have Qualifications:You are physically located in or near Fresno, CaliforniaField Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locationsVirtual Ops requires a quiet, HIPAA compliant and internet connected space1+ year of experience working in a metric or quota-driven environmentDedicated to working within and improving the community you are part ofYou are results driven with a proven track record of exceeding performance indicatorsBilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and SpanishYou have strong technical skills and comfort with utilizing multiple technology platformsPreferred Qualifications:You are a fantastic listener, skilled at "reading people" and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they askYou have experience with high volume outreach and engagement campaignsYou are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality careYou hold an active certification as a Community Health Worker (if not, no worries - we will pay for the training to obtain your CHW certification!)Because We Value You:Salary: $22-25/hour depending on experienceAssistance and training provided for you to obtain a Community Health Worker certification (fully paid!)Comprehensive health, vision & dental insuranceEquity compensation packageEmployer-sponsored 401k planFlexible vacation policy – take the time you need to rechargeWe provide the equipment needed for the role - laptop, monitor, etc.Monthly $100 work from home expense stipend for your WFH daysMileage/gas reimbursement for your on-site daysOpportunity for rapid career progression with plenty of room for personal growth!
