Salary $42,000 year Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Career Resource Center Career Advisor position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.
The Career Resource Center Career Advisor supports the overall function of delivering outreach, orientations, and intakes; develops preliminary workforce career path plans; and supports ongoing delivery of career advisement and basic workforce services to job seekers across Welcome Center and Career Resource Center operations.
· Counsel, motivate and encourage jobseekers in advancing employment, training and retention goals, and provide support in resolving issues that may impede successful job placement
· Coordinate with programmatic Intake and Eligibility Specialists to conduct regularly scheduled intake and eligibility sessions across the CareerLink® Lehigh Valley locations
· Provide overview of available job search resources and workshops
· Determine individual customer job readiness needs and employment and/or training focus
· Assist with and monitors PA CareerLink® registrations, resume development and job applications
· Identify and evaluate methods for improving program processes and services and make recommendations to the Career Resource Center Coordinator and Operations Manager
· Conduct timely, accurate and complete eligibility determination for program applicants
· Ensure 100% eligibility verification of all program applicants prior to registration/enrollment
· Assist staff in communicating eligibility criteria, including packet/application submission and income verification
· Develop, demonstrate, and maintain programmatic knowledge and competency in all of the above areas by utilizing internal and external policy, as well as pertinent law, regulations and legislation
· Document all participant contacts and activities in case notes and ensure that contacts are made as required
· Conduct job seeker interviews and consult in determining appropriate career pathway and assist with career planning
· Inform jobseeker of services available in partnership with PA CareerLink® Lehigh Valley or other community resources and assist with appropriate referral
· Ensure all community and job seeker resources are current and available
· Operate a customer-centric environment and meet customer expectations
· Monitor Unemployment Compensation participant flow
· Document and prepare statistical monitoring and recording pertaining to Basic CareerLink services
· Two years of professional experience in career counseling, case management or a related customer service management capacity
· Excellent communication, analytical and interpersonal skills
· Bachelor's degree is preferred, or an acceptable combination of education and experience
· Customer Service experience required
· Must have clean driving record and reliable transportation
· Bilingual strongly preferred
Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!
About EDSI: EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.
