Assistant General Manager

Directlysupervises the activities of the front desk department

Responsiblefor training new FDSR"'s and ongoing training of all FDSRs,

Handlesdisciplinary measures when needed

Isresponsible for any and all FDSR shifts that are uncovered due to call-ins,no-shows, staff shortages, etc.

Preparesweekly FDSR work schedule in accordance with staffing guidelines

80%of work week will operate as lead FDSR 7-3 shift

20%of the work week, will assist GM in supervising Housekeeping department

DuringFDSR shift, will perform the following:

Processingof Direct Bill account invoices

Postingof payments on Direct Bill accounts

Loadingrates & SRP"'s into PMS with assistance from sales department

Handlesall technical issues of PMS system with technical support

ReviewsNight Audit pack for accuracy

Monitorsbreakfast supplies & orders breakfast supplies

Handlesall credit card charge backs

DuringHousekeeping supervisory role, will perform the following:

Overseeactivities & direction of Head Housekeeper

Doesdaily housekeeping room assignments

Scheduleslaundry attendant in accordance with staffing guidelines and oversees laundrydepartment

AssistsGM in preparing Housekeeping schedule in accordance with staffing guidelines

Interactswith Maintenance department to ensure Housekeeping work orders are completedand that all rooms are available for rent

Responsiblefor Manager"'s reception twice a month to ensure consistent Management/guestinteraction

Recommendsnew FDSR"'s and housekeeping applicants to General Manager for hiring approval

Performany and all duties not specifically outlined above that are an inherent part ofthe position

P

erform and execute anyrequests made by corporate or supervisor in a cooperative and expeditiousmanner
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