Account Support Manager - Remote Work

Job Description:

Markel is seeking a talented and experienced Account Support Manager to join our team in New York City. This is a full-time, remote work position at the Mid-to-Senior Level, requiring a minimum of 8 years of experience in account support or client management.

Responsibilities:- Serve as the primary point of contact for a portfolio of clients, providing exceptional customer service and proactive account management- Collaborate with internal teams to ensure timely and accurate delivery of services and solutions to clients- Develop and maintain strong relationships with key stakeholders to understand their needs and goals- Identify opportunities for growth and retention within the client portfolio and work towards achieving targets- Analyze data and metrics to measure performance and identify trends, providing insights and recommendations for improvement- Coordinate and lead client meetings, presentations, and trainings as needed

Requirements:- Bachelor's degree in Business, Marketing, or related field- Proven track record of at least 8 years of experience in account support or client management within the insurance industry- Strong communication, negotiation, and problem-solving skills- Confident and independent personality traits, with the ability to work autonomously and navigate complex client relationships- Innovative and creative approach to driving client engagement and satisfaction- Proficient in Microsoft Office suite and CRM software- Ability to prioritize and manage multiple tasks under tight deadlines

Benefits:- Paid Time Off (PTO)- Retirement plan- Medical coverage- Opportunity to work remotely while aligning work with a greater purpose, contributing to a meaningful mission

Deadline to apply: April 24, 2024

Equal Opportunity Statement:Markel is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.