Job Description:
As an Account Support Manager at Salesforce in San Antonio, Texas, you will be responsible for managing a portfolio of client accounts, ensuring their success and satisfaction with the company's products and services. You will serve as the main point of contact for these clients, addressing any issues or concerns they may have, and providing ongoing support and guidance. This role requires a high level of independence and dedication, as well as strong planning and leadership skills.
Responsibilities:- Act as the primary contact for assigned client accounts, building and maintaining strong relationships- Understand each client's unique needs and objectives, and work to ensure they are met through Salesforce solutions- Provide ongoing support and guidance to clients, addressing any issues or concerns in a timely and effective manner- Collaborate with internal teams to deliver solutions and services that meet client expectations- Monitor client satisfaction and proactively address any potential challenges or opportunities for improvement- Stay current on industry trends and best practices, and share that knowledge with clients to help them achieve success- Serve as a trusted advisor to clients, offering strategic guidance and insights to help them achieve their goals
Requirements:- Bachelor's degree in Business, Marketing, or related field- Minimum of 6 years of experience in account management or customer support- Strong planning and organizational skills- Excellent leadership and communication abilities- Ability to work independently and prioritize tasks effectively- Experience with Salesforce or other CRM systems is a plus
Benefits:- Medical coverage- Company transportation- Free accommodation
Working Environment:At Salesforce, we encourage curiosity and questioning to fuel innovation and growth. We believe in fostering a collaborative and inclusive work environment where every employee has the opportunity to succeed.
Equal Opportunity Statement:Salesforce is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment.
Deadline to apply: May 16, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
