Women's Department Retail Supervisor Location Tulsa, OK : Customer Service & Sales- Greets and assists customers in finding products and partners with other team members when additional help is needed- Models for and holds team accountable for outstanding customer service- Supports the Manager on Duty program- Directs customer service activities throughout the store- Resolves customer issues and concerns in a professional manner Put to Fixture / Restock / RFID & Inventory - Reviews Put to Fixture planning tools for merchandise placement and resource allocation to effectively plan workload- Assists in the put to fixture step in the Door To Floor Process- Assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.)- Manages Shoe on Display restocking process, including mis mates and stockroom organization- Responsible for restock program to identify replenishment opportunities- Participates in annual inventory processes
SET / Visual / Environment - Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale- Manages the execution of Radio Frequency Identification scans (RFID)- Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment- Manages visual properties and responsible for stockroom maintenance
Omnichannel (SVG 1 - 3 Only)- Assists with and trains associates on Ship from Store, Buy Online Pick Up In Store and Curbside Pick-up orders in accordance with prescribed time periods in order to maximize sales and customer experience- Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues- Shares reporting and metrics results with team and uses information to motivate or train associates- Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems- Supports binning and pick-and-pack processes for jcp.com orders as needed- Resolves customer Omnichannel needs in a timely manner and partner with Customer Experience Supervisor or Manager on Duty for any customer service needs
Specialty Businesses (if applicable)- Drives profitable sales growth in the Fine Jewelry, Mattress and Window businesses by leading and engaging associates- Responsible for the execution of special events- Partner with Specialty / Home Furnishing associates when customers require a deeper level of product information or to assist with sales need- Responsible for the completion of Specialty / Home Furnishing associates training on product knowledge and care/protection plans- Manages and administers the Productivity Standards Program processes to include recognition and coaching- Owns receiving, shipping and reverse logistics for specialty business merchandise- Manages the SET processes by planning floor moves and graphics placement, and executing visual detailing based on company guidance in specialty businesses- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale in specialty businesses- Oversees and maintains sales floor recovery processes to ensure a clean and organized store environment in specialty businesses- Responsible for the completion of all pricing and signing processes in specialty businesses- Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities in specialty businesses- Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink in specialty businesses
Team Development - Responsible for the completion of Sales Floor associates training and policy compliance- Consistently provides ongoing feedback and coaching to associates- Maintains notes / observations of each associate's strengths and opportunities- Takes action on performance and policy issues within the team
Performance Standards - Supports company shrink and safety initiatives- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: No less than 35 per week
Benefits:
401(k) Employee discount Health insurance Paid time off Shift:
8 hour shift Weekly day range:
Weekends as needed Education:
High school or equivalent (Preferred) Experience:
Customer service: 2 years (Preferred) Merchandising: 1 year (Preferred) Work Location: In person
