Full job description Windows Support Center Operator/Coordinator Birmingham, AL Contract with Contract to Perm potential 6+ months with multiple year extensions available $20-28/hr W2 based on experience + Synergis subsidized BC/BS medical, dental, vision, life insurance and disability up to 70% of cost. 401K Must be able to work a rotating schedule involving 1st, 2nd and 3rd shift Summary of Position Duties This position is responsible for the monitoring, front line diagnosis and problem resolution for our clients computer-based systems. This position is part of a 24x7x365 staff that provides frontline communications, monitoring, support, diagnosis, resolution and coordination with department personnel for second tier support.
Education& Experience Requirements Formal education in Computer Science or a related field or equivalent experience is required. A four-year college degree with a major in Computer Science, Electrical Engineering or MIS preferred.
Knowledge, Skills & Abilities ? Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
? Ability to apply excellent customer service skills
? Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
? Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
? Ability to follow and properly apply both Change Management processes and knowledge based procedures
? Working knowledge of Windows based operating systems preferred and Active Directory
? Working knowledge of Solaris, AIX or other UNIX based operating systems preferred
? Working knowledge of distributed computer networks including but not limited to: routers, switches, hubs and firewalls is a plus.
? Ability to build and maintain relationships with key customers
? Ability to work nights, weekends and holidays as a part of rotating shift
? Critical thinking/Problem solving abilities
Job Responsibilities ? Day to day monitoring of the primary SCADA and ancillary systems for health and availability
? Front line problem resolution and coordination of repairs with company personnel
? Notification to key customers for the coordination of system outages and events that may impact other critical systems.
? Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
? Thoroughly track and document cases to completion
? Adhere to all Electronic and Physical access policies
? Day to day monitoring and support of Business Continuity and Disaster Recovery systems
Other Requirements ?Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
?The successful candidate must adhere to Separation Protocol
Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
?This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts
For immediate consideration, please contact Denise Wicks: Synergis ( ) serves the needs of leading technology firms, carefully matching talent to full-time, contract or project positions. Synergis recruiters have been a driving force of the tech space for over twenty two years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.
Synergis is an Equal Opportunity/Affirmative Action employer
Job Types: Full-time, Contract
Pay: $25.00 - $28.00 per hour
Application Question(s):
Are you able to work in the US on our W2 now and in the future without restriction? Have you monitored systems for health and availability and managed outages? Are you able to work rotating shifts that would include 5 weeks of daytime shifts and 2 weeks of overnight shifts? Some weekends needed (1-2 a month) Ability to Commute:
Birmingham, AL 35209 (Required) Work Location: Hybrid remote in Birmingham, AL 35209
