Job Description:
We are seeking a highly motivated and skilled Web Chat Officer to join our team at Charles Schwab. This is a part-time, work-from-home position based in Denver, Colorado, US. As a Web Chat Officer, you will be responsible for providing excellent customer service through our online chat platform. This role requires a high level of professionalism, communication skills, and the ability to multitask in a fast-paced environment.
Responsibilities:- Engage with customers via web chat to answer inquiries, provide information, and resolve issues- Utilize chat scripts and resources to effectively assist customers- Maintain a high level of customer satisfaction and ensure a positive customer experience- Collaborate with team members to escalate complex issues and provide ongoing support- Monitor chat queues and respond to customers in a timely manner- Adhere to company policies and procedures to ensure compliance with regulations- Continuously improve knowledge of products, services, and processes related to financial services
Requirements:- Minimum of 2 years of experience in customer service or related field- Confident and adaptable personality traits- Strong communication skills, both written and verbal- Ability to work well in a team environment and demonstrate cooperation- Excellent project management skills and ability to prioritize tasks- Proficiency with computer and online chat platforms- Must have a quiet workspace and reliable internet connection for remote work- Bachelor's degree in Business, Finance, or related field preferred
Benefits:- Profit sharing opportunities- Disability insurance coverage- Travel opportunities for training and development- Promote work-life balance and employee well-being
Deadline to apply: May 1, 2024
Equal Opportunity Statement:Charles Schwab is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
