Web Chat Manager

Job Description:

Starwood Hotels & Resorts is seeking a dynamic and experienced Web Chat Manager to join our team in New York City, New York. As a part-time position at a mid-to-senior level, this role requires a minimum of 6 years of experience in web chat management. The ideal candidate will be driven and passionate, with a creative mindset and strong persuasion skills.

Responsibilities:- Lead and manage the web chat team to ensure excellent customer service and support- Develop and implement strategies to optimize the web chat platform for increased efficiency and customer satisfaction- Monitor chat interactions and provide feedback and coaching to team members- Analyze chat data and metrics to identify trends and areas for improvement- Collaborate with other departments to ensure alignment of messaging and customer experience- Stay up-to-date on industry trends and best practices in web chat management

Requirements:- Bachelor's degree in Marketing, Communication, or related field- 6+ years of experience in web chat management- Proficiency in chat software and customer relationship management systems- Excellent communication skills, both written and verbal- Strong leadership and team management abilities- Ability to work in a fast-paced environment and meet deadlines

Benefits:- Travel opportunities- Gym membership- Life insurance- Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement:Starwood Hotels & Resorts is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.