Job Description:PepsiCo is seeking a motivated and adaptable Web Chat Assistant to join our team in Fort Worth, Texas. This part-time, work-from-home role is perfect for individuals looking to gain experience in a dynamic and innovative environment. As a Web Chat Assistant, you will be responsible for providing exceptional customer service and support to our online clients through chat.
Responsibilities:- Respond to customer inquiries and complaints via chat in a timely and professional manner- Provide accurate information about PepsiCo products, promotions, and services- Assist customers with order placement, tracking, and resolution of issues- Upsell products and services to increase sales- Ensure customer satisfaction and retention by offering personalized solutions- Collaborate with other team members to maintain a high level of customer service- Stay updated on product knowledge and company policies- Meet and exceed performance metrics and goals
Requirements:- Associate level or equivalent experience- Minimum of 2 years of relevant experience in customer service or a related field- Strong adaptability and motivation to succeed in a fast-paced environment- Excellent written communication skills and the ability to multitask- Persuasion skills to effectively upsell products and services- Proficiency in using online chat platforms and customer service software- Ability to work independently and as part of a remote team- High school diploma or equivalent
Benefits:- Life insurance- Retirement plan- Parental leave- Opportunities for career advancement and professional development
Working Environment:PepsiCo offers a dynamic workplace that values teamwork, fosters innovation, and encourages shared success. We believe in creating a positive and inclusive work environment where employees can thrive and grow professionally.
Equal Opportunity Statement:PepsiCo is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Deadline to Apply: June 1, 2024If you meet the requirements listed above and are looking for a rewarding opportunity to work from home with a leading global company, we encourage you to apply for the Web Chat Assistant position at PepsiCo today. Join us in our mission to create moments of joy and refreshment for our customers around the world.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
