Vw Service Manager

Job SummaryOurisman Subaru Volkswagen of Waldorf is seeking an experienced, motivated and customer service oriented VW Service Manager for a full-time position. The VW Service Manager's primary responsibility is to oversee service operations, ensuring customers are satisfied with their service experience while achieving profitable sales.Compensation & BenefitsThe VW Service Manager will receive a competitive base salary plus a generous commission structure. Ourisman Subaru Volkswagen of Waldorf offers a comprehensive benefits package which includes medical, dental and vision insurance, paid vacation and sick leave, and 401K plan.ResponsibilitiesSupervise the Service Department and oversee day to day operationsCreate strategies to increase customer satisfactionSet sales, profitability, and customer service targetsDevelop and implement short and long term strategic plansMaintain an up to date understanding of products and services offeredEnsure safety and compliance are metMonitor budgets and KPIsLead and motivate staffDevelop technical and customer service skillsRequirements5+ years' experience in Sales, Service, or Automotive TechnologiesThorough understanding of automotive technologies, services, and productsExperience leading or managing a service teamWorking knowledge of dealership operationsExcellent communication and customer service skillsProven ability to drive KPIs, exceed customer satisfaction targets, and motivate staffEEOC StatementOurisman Subaru Volkswagen of Waldorf provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, genetics, sexual orientation, ancestry or any other characteristic protected by law and complies with all applicable federal, state and local laws governing nondiscrimination in employment in all locations throughout the United States.