As a leading travel agency dedicated to providing exceptional travel experiences for our clients. With a focus on personalized service and attention to detail, we specialize in curating bespoke journeys that cater to diverse interests and preferences. As a Virtual Travel Assistant, you'll play a crucial role in supporting our team and ensuring the smooth coordination of travel arrangements for our clients, all while working remotely.
Job Description: Position: Virtual Travel Assistant
Location: Fully Remote
Role Overview: As a Virtual Travel Assistant, you will provide administrative, organizational, and operational support to our team of travel professionals from a remote location. This role offers flexibility and the opportunity to work from home or any other remote location of your choice. You will work closely with our travel consultants to coordinate travel arrangements, manage client communications, and ensure the seamless execution of travel plans.
Key Responsibilities: Travel Coordination: Planning and coordinating travel itineraries for clients, including booking flights, accommodations, transportation, tours, and activities.
Client Communication: Serve as the primary point of contact for clients, responding to inquiries, providing travel recommendations, and ensuring timely and professional communication throughout the planning process.
Itinerary Management: Prepare detailed travel itineraries for clients, including day-to-day schedules, transportation details, contact information, and other relevant information.
Vendor Liaison: Communicate with travel vendors, including airlines, hotels, tour operators, and transportation providers, to confirm bookings, arrange special requests, and address any issues or changes.
Documentation Preparation: Assist clients with preparing and organizing travel documentation, including passports, visas, travel insurance, and other required documents.
Expense Tracking: Track travel expenses and manage client invoices and payments, ensuring accuracy and compliance with company policies and procedures.
Travel Research: Conduct research on destinations, attractions, accommodations, and travel trends to provide clients with up-to-date information and recommendations.
Customer Support: Provide responsive and courteous customer support to clients, addressing inquiries, resolving issues, and ensuring a positive travel experience from start to finish.
Calendar Management: Manage travel consultants' calendars, scheduling appointments, meetings, and other commitments as needed, and sending reminders as required.
Task Coordination: Assist with coordinating tasks and deadlines for travel consultants, ensuring that all client requests and inquiries are addressed in a timely manner.
Qualifications: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients and travel vendors. Proficiency in travel booking systems, reservation platforms, and Microsoft Office suite. Customer service-oriented mindset, with a passion for delivering exceptional experiences and exceeding client expectations. Ability to work independently with minimal supervision, as well as collaboratively as part of a remote team. Flexibility and adaptability to accommodate varying client preferences, time zones, and travel requirements. Must be able to work in the U.S. Benefits: Remote work flexibility with the opportunity to work from home or any other remote location. Professional development opportunities. Exciting travel perks and discounts. Salary: Based on commission and performance $30,000 - $65,000 Join Our Team: If you're passionate about travel and customer service and thrive in a remote work environment, we invite you to join us as a Virtual Travel Assistant. This role offers the opportunity to work remotely while helping our clients create unforgettable travel experiences. Apply now and become part of our dynamic team! This is a great opportunity.
