Veterinary Receptionist

Want to work in a beautiful hospital with a great culture and team atmosphere?
Our AAHA-accredited and fear-free hospital in thriving Minnetonka seeks a Full-Time Veterinary Receptionist to join our growing team!
WellHaven Pet Health of Minnetonka is a small animal practice just 20 minutes from the heart of Minneapolis. We are located in a phenomenal school district for your children (Minnetonka schools), close to shopping, 30 minutes or less to the U of MN College of Veterinary Medicine, and multiple other 24-hour emergency facilities for your patients. Centrally located in part of the metro area 20-30 minutes from the Twin Cities, you can enjoy festivals, good food, great entertainment, and museums. MN loves the outdoors, and you will see us on the lakes all seasons!
Why work for WellHaven Pet Health of Minnetonka?
So, what makes us different? Wellhaven Pet Health is a small corporation that focuses on the people in our industry and works to make your job more enjoyable. WellHaven Pet Health of Minnetonka is an AAHA-accredited, Fear Free certified, small animal practice just 20 minutes from the heart of Minneapolis. Our hospital is run by Dr. Mary Luebbers, who started as a veterinary assistant over 20 years ago. Given Dr. Luebbers's extensive knowledge of the industry, she understands the day-to-day challenges experienced at all levels of the hospital. She works diligently to create a collaborative and engaging environment that lends itself to professional development. Dr. Luebbers is also one of the founders of Lead Well with Women, which works to empower, engage, and create leaders within our industry. While upholding the highest standards in veterinary medicine, Dr. Luebbers and her team strive to individualize each role in the hospital to utilize your skills and knowledge to the best of your abilities. You will use your talents while learning from highly productive and knowledgeable teammates in an industry-leading hospital that genuinely wants you to succeed.
Our facility provides you with modern equipment, a cloud-based computer system, a Cubex pharmacy system for controlled drugs, digital radiography including dental radiographs, an in-house IDEXX lab suite, and a rigorous anesthesia monitoring system (BP, EtCO2, SpO2, EKG) including a Doppler.
The WellHaven Bloomington Urgent Care is our sister hospital, only a 20-minute drive! They only see urgent care pets, and the DVMs working at this facility are highly skilled and love to mentor and teach about urgent and emergency medicine!
Our practice encourages preventative Care through Care Companion Plans to offer clients an easy and affordable way to stay current on vaccines, bloodwork, and prophylactic dental. We are proud to provide full mouth digital radiographs standardly with all dental procedures and have an ultrasound, digital radiography, and a full Idexx suite of in-house lab machines. We want to expand our team with someone motivated, enthusiastic, reliable, and a team player.
Our multi-doctor hospital is a comprehensive service small animal veterinary hospital that provides comprehensive medical care, including surgery, dentistry (with Dental Radiography), internal medicine, emergency, and critical Care. We also emphasize preventative health care, which includes puppy and kitten wellness, annual examinations, and dental awareness. We have several Free-Free certified associates and encourage all team members to utilize Fear-Free techniques while handling patients. We also work with and support rescue caseload here and love our partnerships in the community - ask about it!
Job Summary The Receptionist is "the face of the hospital" and the first point of contact for our clients and patients. The primary responsibility is to ensure our clients' and patients' experience is positive, welcoming, friendly, and exceptional. The incumbent in this role will work closely with the veterinary team to provide quality medical care and help promote it.
Key Responsibilities Main Accountabilities:
Greet clients and patients in a positive, welcoming, and friendly manner, creating an enthusiastic and warm environment
Administer basic reception tasks, including answering and managing incoming phone calls, scheduling patient appointments, managing patient intake and discharge
Administer basic cashier duties, including reconciling the cash drawer daily (opening and closing processes)
Educate clients about Wellness Plans and patient care as directed by the veterinary medicine team
Prepare and maintain thorough and accurate medical charts for all patients, consistently meeting hospital quality control standards
Maximize the efficiency of the veterinary team by effectively managing patient flow
Create and maintain a clean, neat, and inviting reception area
Customer Service Delivery:
Consistently provide professional, efficient, and exceptional service
Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
Effectively adapt to individual clients and their needs
Effectively resolve customer complaints as needed
Other:
Adhere to OSHA standards and regulations as outlined in company policies
Ability to learn basic veterinary technical skills such as animal restrain and lab duties
Ability to perform other job duties as assigned
Required Skills and Knowledge Demonstrated ability to:
Work independently and exercise good judgment
Multi-task effectively
Remain action-oriented and effectively set priorities
Work well in an extremely fast-paced work environment, remaining calm and resilient
Work at computer station/desk for extended periods of time
Exhibit proactive initiative in addressing tasks and challenges as they arise
Complete work, maintaining a high level of accuracy while managing constant interruptions
Learn new computer software systems (EMR, Scheduling, etc.)
Provide a high level of accountability
Demonstrated experience with/knowledge of:
Handling dogs, cats, and exotic animals
Typing 40+ wpm (keyboard)
Email systems, basic MS Office products (Word, Excel) Able to demonstrate:
Strong Customer Service Focus while effectively adapting to individual clients and their needs
Excellent communication skills and the ability to manage a variety of emotional situations – remaining empathetic, compassionate, and approachable
Excellent phone demeanor
Education and Experience High School Diploma or equivalent
1+ years of customer service experience – front desk experience a plus!
1+ years of experience working with computers (typing, email, other software, etc.)
Veterinary experience is a plus!
Work Location, Environment, and Physical Requirements The reception position is performed onsite at our hospital or at an approved offsite event location. Remote work is not available for this position
The hospital environment includes limited space, smells from pet waste, and noise (barking, etc.)
Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays
Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information
Ability to lift 25+ pounds
Able to stand, walk, stoop, kneel, crouch, and climb
May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances
Additional Information Our hospital is part of the WellHaven Pet Health ("WellHaven") network of hospitals. This allows us to have a more extensive and stronger support system, connecting with other hospitals in the area while remaining autonomous.
WellHaven helps veterinarians, and their teams succeed both personally and professionally. We value our medical teams and strive to support each team member each and every day. Our focus on personal growth, practice support, and life balance frame the relationship we want to have with our hospital teams. This people-first approach has made a considerable difference in the lives of our teams, clients, pets, our communities, and the health of our hospitals.
We've been recognized in Inc. Magazine for making a difference in our community and in Forbes for being named one of America's Best Startup Employers. It is an exciting time to be part of the WellHaven team and an excellent time for you to consider joining us!
Please learn more about WellHaven at
WellHaven Benefits WellHaven offers competitive pay and a great benefits package.
Please review our benefits package at:
Commitment to Diversity WellHaven is an Equal Opportunity Employer. WellHaven is committed to complying with all applicable federal, state, and/or local laws prohibiting discrimination based on race, color, creed, religion, national origin, sex (including transgender status), marital status, familial status, status with regard to public assistance, disability, genetic information, sexual orientation, age, military or veteran status, membership or activity in a local human rights commission, or any other status protected by law.
In accordance with federal, state, and local law, WellHaven may provide reasonable accommodation to known physical or mental limitations of applicants during the hiring process unless the accommodation would impose an undue hardship on WellHaven. For more information, please contact WellHaven HR at .