Unit And Special Lead

This position is only open to Colorado state residents. NOTE: This posting may fill more than one vacancy. Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying. 
To learn more about what happens after you apply for a position with the State of Colorado, please watch the short, informative video
Committed to Diversity - We foster a workforce that is reflective of the communities we serve. If you're looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences
The  Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.
DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions. At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.
If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it's a chance to combine your expertise with public service. Our professionals strive to support the state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.
Good Government Starts Here! Why We Want You: We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.
What You'll Get From Us: In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview video for details on the benefits offered to employees.
This position is responsible for processing CBMS (Colorado Benefit Management System) applications using various interface applications. This position also assists with Department of Revenue destruction, hiring agency temporary employees, front desk coverage, building badge access for employees, and other special projects.

 
A summary of the duties and responsibilities will include, but are not limited to, the following: CBMS Project Lead – This position is responsible for processing applications from initiation to completion, meeting all production standards. It is responsible for attending training in order to train and assist staff in using the system. Works with Colorado Department of Human Services and Office of Information Technology processing merges and communicating with caseworkers. Tax Pipeline Tracking System, Temporary Employee processing, and Badge Access – Participates in the destruction of Department of Revenue documents by working to ensure all batches are confirmed within the system and pulling those that are not. Works with management and temporary agencies to ensure adequate levels of temporary staffing. Serves as back up to building badge requests, activation and tracking. Department of Revenue Pipeline, Secretary of State, and Other Special Projects Support – Assists in data entry as needed for Pipeline and SOS Processing, maintaining production and error rate standards for both. Back up for pipeline exception processing and assists in prepping documents for scanning. Tracks process changes for projects. Attendance and time record keeping – Ensures all time worked is tracked and clocked into the correct projects, notifying supervisor of needed corrections. Front desk duties – Acts as backup for front desk, maintaining knowledge of procedures, greeting visitors and maintaining confidentiality. Also responsible for setting up new users, resetting passwords and deactivating users in Fairfax system *A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.
Residency Requirement:  This posting is only open to residents of the State of Colorado at the time of submitting your application. 
MINIMUM QUALIFICATIONS: Experience Only: Three (3) years of relevant experience in customer service that includes working with various stakeholders and vendors
OR Education and Experience: A combination of related education and/or relevant experience in customer service that includes working with various stakeholders and vendors equal to three (3) years
The  exceptional candidate  will possess the proven ability or accomplishment in the following preferred qualifications:
Previous State Service related to the work assigned to the position Experience working in a production environment Proven experience accurately recording data and maintaining databases and spreadsheets Proven experience generating reports and accurately providing data to others in understandable formats. Knowledge of Colorado State Tax Forms Prior experience working with or familiarity with Colorado Benefits Management System Excellent written and verbal communications skills  Experience using Microsoft Word and Excel at minimum Experience with Google Suite (Gmail, Sheets, Docs, Etc) General Experience with various office equipment Conditions of Employment:  A pre-employment criminal background check will be conducted as part of the selection process.
Department of Revenue Tax Check
Shift Work: Must be able to work 1st, 2nd or 3rd shift
Appeal Rights:  An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written 
material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at  within ten (10) calendar days from your receipt of notice or acknowledgment of the Department's action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Accommodations :  The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator,  Bree Hanson  or