Starlight Theatre Association of Kansas City, Inc.
Job Description
Ticket Services Representative (Daytime) Salary/Range: $15.00 Hr.
Starlight is seeking Ticket Services staff to provide exceptional customer service while performing ticket transactions. The foremost responsibility of the Ticket Services staff is to provide exceptional customer service while conducting ticket transactions and providing guests with general information. There is also a focus on the customer experience and engagement through outbound sales and texting efforts.
Required Accountabilities & Deliverables: Answer incoming phone calls or operate staff walk-up locations for ticket purchases, exchanges, refunds, and general inquiries
Initiate outbound customer sales calls and monitor text-based efforts
Process transactions in Tessitura database, while giving recommendations related to show content, dates and seating
Update accounts in database to maintain current contact information, name, email and contact preferences and additional notes to aid with future customer service
Assist guests with accessing mobile tickets and website troubleshooting
Provide current and accurate information regarding ADA accommodation and general information regarding our guests' visits to Starlight Theatre.
Embrace Starlight's mission, vision, values, and commitment to Inclusion, Diversity, Equity and Access.
The above listing is not all-inclusive; other duties may be assigned to meet the evolving needs of the organization. Applicants should display a pleasant demeanor when communicating in-person or via phone, email or other electronic communication channels.
Schedule: positions are scheduled Monday-Saturday from 9:30 am to 5:30 pm. A minimum of 20 hours per week is required.
Preferred Skills and Abilities: Applicants should have a love for the performing arts and the events we are promoting.
Must be able to remain calm and organized in a fast-paced environment.
Prior ticketing and sales experience is helpful, especially knowledge of the Tessitura database.
Applicants must be at least 18 years of age.
To Apply:If you are interested in being considered for this position, submit your application or at Starlight's West Ticket Office, next to Gate 3, Mon-Fri, 9 a.m. to 5 p.m. You may also and submit it to Starlight's West Ticket Office- who will forward it to the appropriate hiring manager. The West Ticket Office is located next to Gate 3 in Parking Lot A (where Starlight's security booth is located). You may drop off your application Monday-Friday from 9 a.m. to 5 p.m. Please visit our for more information regarding Starlight employment.
Starlight Theatre Association is an Equal Employment Opportunity organization. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. Starlight supports an environment that values and respects the experiences and contributions of its employees, volunteers, partners and community members. We encourage and welcome applicants of groups that are historically underrepresented in the American theatre industry. For more information about our accessible workplace, including disability accommodations for the application process and beyond, please email . Starlight Theatre Association of Kansas City, Inc. is a 501(c) (3) not-for-profit organization with a mission to connect our community through live arts experiences that entertain, inspire, and engage.
