We are looking to hire a hardworking Technical Support Supervisor to join our dynamic team at Koch Global Services in Wichita, KS.
Growing your career as a Full Time Technical Support Supervisor is a terrific opportunity to develop beneficial skills.
If you are strong in communication, leadership and have the right talent for the job, then apply for the position of Technical Support Supervisor at Koch Global Services today!
Your Job
As a leader in Koch Global Services second level IT support organization, you will lead a cross functional team leveraging Intelligent Swarming methodology. You will be expected to collaborate with a team of leaders, both local and remote, to maximize the potential of a large and diverse team. You will be expected to identify and develop your own team's unique comparative advantages that will allow them to create value in their current role and prepare for future growth. The perfect candidate will have strong people leading skills and a desire to contribute to and improve our IT support structure, own challenges that come with supporting a global enterprise environment and proactively build relationships with key business stakeholders. Our Team
The KGS Swarm team (Technical Support) is knowledge-centered and provides timely, consumer-focused support related to IT end user services for all Koch companies. We actively experiment in new and different ways to increase value and reduce costs by embracing and driving change. Starting and ending with knowledge, we partner with our consumers and help address tasks and resolve problems, reducing downtime and improving productivity. We are system thinkers, avoid tunnel vision, focus on the root cause, and make our complex environment easier to work with. What You Will Do Understand, develop, apply, and coach employees on our culture of Principle Based Management Supervise, coach, mentor and develop a group of Technical Support Specialists in the day-to-day operations of providing level 2 IT support to internal customers from multiple businesses Provide strong leadership with excellent interpersonal, team building, communication and influencing skills to drive positive outcomes and business value Identify, assess, and work to close gaps in employee performance and development areas to improve performance and prepare them for their next career path opportunity Monitor and manage group and individual performance to ensure the team is efficiently and effectively addressing consumer issues and meeting service level commitments Continually evaluate and improve consumer support processes and procedures to maximize team efficiencies and ensure a positive consumer experience Identify needs for individual/group training and ensuring team members have the right level of expertise to complete requests and incidents accurately, timely and with a high level of quality Develop and maintain strong customer relationships across business groups supported; effectively handle and resolve customer escalations in a timely manner Partner with service owners, team leaders and peers across the globe to improve processes and identify new service opportunities that meet customer and consumer needs Manage staffing to meet changing customer demands Who You Are (Basic Qualifications) Experience in a leadership role managing a team Experience at developing talent; individually and organizationally Experience leading remote teams What Will Put You Ahead Experience working in an IT leveraged / shared service Experience working in a large, complex, global environment Ability to drive process improvement and experimentation initiatives that contribute to long-term operational excellence Understanding and management of KPIs and SLAs Ability to manage relationships with key stakeholders
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information:
Benefits of working as a Technical Support Supervisor in Wichita, KS:
? Excellent benefits
? Company offers career progression opportunities
? Advantageous package
