Technical Enablement Manager

WHY WE’RE LOOKING FOR YOU:
We are looking for an individual who can lead and partner in the technical enablement of our customer experience team. The goal is to make our CX team self-sufficient in supporting customers in successfully activating the Retool platform thus reducing the time for our customers to become successful. This enablement will focus on the core Retool architecture in its current form and as it evolves/expands over time to support more use cases.
IN THIS ROLE, YOU WILL:
Collaborate with Customer Experience (CX) on defining bespoke journeys for SEs, TAMs,  Support, and PS
Leverage Workramp and Docusaurus to create compelling educational material (guides/labs/videos)
Engage with Customer Experience on new content/topics every month
Collaborate with the EPD team on deep technical enablement for Retool CX focused on new services/capabilities
Work collaboratively and have strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking

THE SKILLSET YOU'LL BRING:
5+ years experience with a strong engineering background or technical enablement, preferred in fields like computer science, math, electrical engineering, or technical writing
Prior experience with Retool is beneficial
Strong written and verbal communication skills
Demonstrated collaboration with EPD teams and enablement
Previous experience in a customer-facing role
Ability to take on open-ended problems in unstructured environments
Development experience with some Cloud experience
Ability to think on your feet and solve problems during calls with technical customers