The Network Team Lead provides direction, guidance and instruction for a team of Network Engineers & Administrators. The Network Team Lead will work with internal and external clients to maintain, analyze, and resolve technical issues of Network Infrastructure & related supporting software platforms. This position requires a highly technical person that has a deep understanding of Cisco Networking technologies, good operational experience and outstanding customer relations skills.
Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software
Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained
Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Encourage creativity, risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issues
Communicate clear instructions to team members & hold them accountable to goals & objectives
Provide regular status reports on tasks accomplished, current issues and progress toward goals.
Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable
Acts as level 3 support personnel for client issues that cannot be resolved by other support tiers
Manage vendor relationships and escalate issues when appropriate
Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management
Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member
Maintain a 99.5+% system uptime
Must Have Qualifications: 3+ Years of experience as a leader in Information Technology
10+ Years of experience in Network Engineering
This position requires on-site attendance
Experience troubleshooting Network & Infrastructure issues
History of Excellent Client Service Skills (communications & relationship management)
Experience running multiple large technical projects simultaneously
Communicates well both verbally and non-verbally
Strong problem-solving and decision-making skills
Ability to work effectively and with minimal direct supervision
Ability to translate business requirements to technical deliverables
Experience in the implementation & support of Cisco Networking Technologies, specifically:
Cisco Data Center (Nexus, ACI, Routing, WAN, DNA Center)
Cisco Campus Technologies
Cisco Wireless
Nice to Have Qualifications: Experience administering monitoring solutions such as Solarwinds Orion
Cisco CCNP certification or equivalent experience
BS or BA degree in networking, telecommunications or information systems or equivalent experience
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon? Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
