Location: Springfield, VA Security Clearance Required: TS (SCI eligibility) **This position is not open for any clearance upgrades or sponsorship.** Certification: Must have current DoD 8140 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher.
Shift Hours: Wednesdays-Saturdays (alternating Wednesday off) (5:30PM - 5:30AM)
teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.
Are you ready to test your abilities as a Systems Administrator (Night Shift)vand team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.
What you get to do every day: Working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure monitoring and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. Provides oversight of the incident management process and the change execution process. The daily tasks are described as follows:
- Conducting real-time, pro-active monitoring of compute, cloud and network resources across the enterprise.
- Responding, triaging, and troubleshooting system alerts indicating issues with data center components.
- Conducting hands-on administration of virtual machines, hosts, and other IT devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.
- Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment
- Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
- Managing and tracking execution of authorized changes throughout the Change Management life cycle.
- Troubleshooting, accurately tracking and resolving assigned incidents
- Creating and tracking trend reports
- Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, ASPs, and agency executives.
- Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments
- Maintaining extremely accurate, high level reporting of all issues
- Connectivity monitoring of cloud-based systems
- Provisioning thin client software
- Contributing to continual improvement of IT Operations
The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, kindness, and detailed level of attentiveness. We would love to work with a teammate that is willing to stay coachable and always willing to help the team.
Working in a 24x7, mission-essential Operations environment, our new teammate should be ready and willing to be punctual and present to help the customer on a consistent basis.
What skills do you need? Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.** Shift Hours: Wednesdays-Saturdays (alternating Wednesday off) (5:30PM - 5:30AM)
Education/Experience: Requires Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline , or the equivalent combination of education, technical training, or work/military experience 5+ years of experience in systems administration.
Certification: Must have current DoD 8140 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher.
Required Skills: Direct technical experience in Virtualization administration, preferably VMWare. 5+ years of experience working in one or more of the following areas: Data center Operations, Network Ops Center Operations, Enterprise-level network monitoring and/or virtual infrastructure monitoring. 5+ year providing Operation and Sustainment support for the virtualization environment. What is ideal? Virtual host and Server administration. Experience with Linux-based operating systems is a plus. Hands-on administration within a virtualized environment. Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.). Working knowledge and understanding of the ITIL V4 framework
Working experience with ITSM suites, preferably ServiceNow.
Intelligence Community Experience preferred Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more! Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements. teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High.
