Job summary
Provides support for implementation, troubleshooting and maintenance of IT systemsManages IT system infrastructure and any processes related to these systemsProvides Tier 2 (Escalation) and Tier 3 problem identification, diagnosis and resolution
Job seniority: mid-to-senior level
Responsibilities
• Manage the daily activities of configuration and operation of IT systems• Provide assistance to users in accessing and using IT systems• Optimize system operations and resource utilization• Perform system capacity analysis and planning• Configure and manage Linux, UNIX, and Windows (or other applicable) operating systems• Install/load operating system software, troubleshoot, maintain integrity of and configure network components• Implement operating systems enhancements to build, configure, monitor, and maintain virtual environments• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Requirements
• Bachelor's degree in a technical discipline from an accredited college or university is required and ten (10) years' experience as a SA• Five (5) years of additional SA experience may be substituted for a bachelor's degree• Possess and maintain one of the following certifications: Microsoft Certified Solutions Associate-Server (MSCA-Serv) Server 2008 or; Microsoft Certified Solutions Associate-Server (MSCA-Serv) Server 2012 or; Microsoft Certified Solutions Expert-Server (MSCE-Serv) Server Infrastructure or; Microsoft Certified Solutions Expert-Server (MSCE-Serv) Desktop Infrastructure or; Microsoft Certified Solutions Expert-Server (MSCE-Serv) Messaging or; Microsoft Certified Solutions Expert-Server (MSCE-Serv) Communication or; Microsoft Certified Solutions Expert-Server (MSCE-Serv) SharePoint or; Microsoft Certified IT Professional - Windows Server (MCITP – Serv) Administrator on Windows Server 8 Microsoft Certified IT Professional - Windows Server (MCITP – Serv) Virtualization Administrator on Windows Server 8 or; Microsoft Certified IT Professional - MS Exchange Server (MCITP-EXG) Enterprise Messaging Admin on Exchange 2010 or; Computer Technology Industry Association - Linux + (Linux +) or; (U) Linux Professional Institute -Level 1(LPI-1) or: Red Hat Certified Systems Administrator (RHCSA) or; Sun Certified Systems Administrator (SCSA) or; VMWare Certified Professional (Vsphere 5) (VCP5) or; Computer Technology Industry Association - Storage + (Storage +)
