Support Specialist

Job Description:

Netskope is currently seeking a motivated and adaptable Support Specialist to join our team in Philadelphia, Pennsylvania. As a Support Specialist, you will be responsible for providing technical assistance and support to customers through various channels, including phone, email, and chat. You will also work closely with our engineering team to troubleshoot and resolve customer issues in a timely and efficient manner.

Responsibilities:- Respond to customer inquiries and provide technical support via phone, email, and chat- Troubleshoot and resolve technical issues related to our software products- Collaborate with the engineering team to escalate and prioritize customer issues- Document customer interactions and provide feedback to improve product functionality- Assist in testing new features and updates before they are released to customers- Provide training and guidance to customers on how to use our products effectively- Stay up-to-date on industry trends and best practices to better serve our customers

Requirements:- Minimum of 1 year of experience in a technical support role- Adaptable and motivated individual with excellent communication skills- Ability to work well under pressure and multitask in a fast-paced environment- Basic knowledge of networking and cloud-based technologies- Experience with ticketing systems and CRM software is a plus

Benefits:- Free food provided during working hours- Paid overtime for any additional hours worked- Joining bonus for new hires

Working Environment:At Netskope, we thrive in a culture that embraces change and responds resiliently to challenges. We encourage our employees to be adaptable and open to new ideas, while also fostering a supportive and collaborative work environment.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement:Netskope is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.