Job Description:Domtar is seeking a motivated and experienced Support Manager to join our team, working from home in Denver, Colorado. As a Support Manager, you will be responsible for overseeing a team of support representatives, ensuring they deliver exceptional service to our customers. This role requires strong leadership skills, a customer-centric mindset, and the ability to drive results.
Responsibilities:1. Manage a team of support representatives, providing guidance, coaching, and training as needed.2. Monitor performance metrics and KPIs to ensure the team is meeting or exceeding goals.3. Handle escalations from customers and resolve issues in a timely and professional manner.4. Collaborate with other departments, such as sales and product development, to improve the customer experience.5. Develop and implement processes and procedures to streamline support operations.6. Stay up-to-date on industry trends and best practices in customer support.7. Communicate effectively with team members, upper management, and customers.8. Lead by example, exhibiting a strong work ethic and dedication to excellence.
Requirements:1. 8+ years of experience in a customer support role, with at least 2 years in a supervisory or managerial position.2. Bachelor's degree in business administration or a related field.3. Driven and passionate about providing exceptional customer service.4. Excellent communication skills, both written and verbal.5. Ability to work effectively in a team environment.6. Proficiency in Microsoft Office Suite and customer relationship management software.
Personality Traits:1. Driven: Motivated to succeed and exceed expectations.2. Passionate: Committed to delivering outstanding service and making a positive impact.
Soft Skills:1. Communication: Ability to effectively convey information to others.2. Teamwork: Collaborate with colleagues to achieve common goals.
Benefits:1. Medical coverage2. Profit sharing3. Dental insurance
Working Environment:At Domtar, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We encourage our employees to push themselves to be the best they can be and continually seek opportunities for growth and improvement.
Deadline to Apply: May 31, 2024
Equal Opportunity Statement:Domtar is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
