Job summary
The supervisor assists the Store Manager in the proper store operationMust adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety proceduresAssists Store Manager with store operations including supervision of employees engaged in sales work
Job seniority: associate level
Responsibilities
• Assists Store Manager with store operations including supervision of employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions, and supervision of store employees within the retail store, as assigned• Responsible for the store's operation in the Store Manager's absence• Handles customer/donor complaints appropriately• Coaches and trains staff to meet agency expectations• Meets or exceed mystery shopper goal by 93% or higher• Coordinates with production leads to maintain adequate supplies to meet store needs• Plans and prepares work schedules and assigns employees to perform specific duties• Performs store opening and closing following defined procedures, as assigned• Maintains adequate supplies to meet store needs• Orders merchandise or prepares requisitions to replenish merchandise on hand as assigned
Requirements
• Maintain well-groomed appearance and acceptable dress in compliance with GILSCC's dress guidelines• Strives to meet all assigned goals• Ensures high standards are met for both customer and donor service• Reports for scheduled work regularly and on time• Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices• Follows and enforces all policies, procedures, and work rules• Maintains safe working conditions and properly trains employees to perform tasks in a safe manner using established safety program• Follows and promotes all safety standards• Practices and trains safe lifting techniques• Maintains production areas to ensure ease of operations• Ensures that open communication exists at all levels in the store• Ensures compliance with all company policies, CARF standards and safety and security regulations• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws• Exhibits a high level of integrity and business ethics• Ability to read and comprehend simple instructions, short correspondence, and memos• Ability to write simple correspondence• Ability to effectively present information in one-on-one and small group situations• Must be able to function independently and as part of a team in a work setting• Supervisor must be 18 years of age or older• Have no record or disclosure of criminal conviction that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture of sale, moral turpitude or predatory behavior• Must provide proof of identification and eligibility to work in the United States• Must be able to pass a criminal background check and pass a pre-employment drug-screening• Must meet qualitative and quantitative performance standards as established by the company• Must possess strong interpersonal skills through command of the English language in order to work with customers and employees• Must have basic math skills• Must be able to perform essential functions of the Store Supervisor's with or without reasonable accommodation• Minimum of one year supervisory experience• High school diploma or G.E.D.• CPR certification or ability to become CPR certified
