At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary Plans, directs and oversees the repair operations in their assigned department/category. Responsible for meeting the operational goals of the department Quality Delivery and Cost (QDC). Responsible for personnel coaching and development to ensure both technical and career path progression. Fosters a spirit of empowered work teams and unity among department members to effectively identify and implement continuous improvement measures. Works directly with Sales Team and Customers to provide in-depth knowledge of product, processes, and procedures. Also answers questions, resolve issues and ensures effective delivery of product. Works collaboratively with Engineering work teams on new products, enhancements to existing product and new customer requirements.
Duties 1. Directs team members (technicians) in repair order output, timeliness and quality. Effectively utilizes team Oversees and directs daily operation of assigned repair lab category(s).
2. Sets and monitors operational and quality performance standards for team(s). Ensures operation and quality performance is maintained though monitoring Safety, Quality, Deliverables, Cost, and Employee affairs (SQDCE), and performance reporting.
3. Provides technical support or employs required resources to resolve production difficulties and/or restrictions.
4. Identifies and resolves technical and process shortcomings in efforts to improve operational performance, quality, and costs.
5. Aids in the identification of new product capabilities through the monitoring of no-repair situations, outsourcing lab volumes, market trends and new technologies.
6. Works closely with engineering teams and directors to drive product capability development and operational process standards.
7. Responsible for assessing team skills, and directs team training efforts to ensure technicians are adequately trained and progressing.
8. Responsible for interviewing potential new hires, administering reviews, communicating corrective actions, and termination process.
9. Collaborates with inventory and purchasing teams to ensure appropriate inventory levels and components are maintained.
10. Collaborates with and provides information to account managers, product managers, and sales representatives to address any technical concerns that arise within an account.
11. Reviews and responds to field quality concerns and field service reports (FSR).
12. Works collaboratively with the Contract and Pricing team to assist in the development of repair categories and pricing structures.
13. Supports and provides technical training for account and product managers in areas of expertise.
14. Delivers formal presentations for clinical management educational seminars and customer site visits.
15. Develops technical bulletins and training documents for sales and customer communications.
16. Travels customer sites or trade shows when needed.
17. Abides by and ensures safety and health policies and procedures are followed.
18. Ensures conformance to ISO goals and objectives and supports ISO requirements.
19. Supports and actively participates in company's lean philosophy of continuous improvement members to complete repair orders to meet customer service requirements.
Education Degree Bachelor's Degree Required Experience Number of years experience accepted in lieu of degree and type: 8 years in surgical repair environment or related field and 2 years of supervisory or team lead experience.
Number of years experience with degree indicated above and type: 3 years in surgical repair environment or related field and one year of supervisory experience.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
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STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
