Overview: The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.
Responsibilities: Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed
Assist in progressive training and discipline of all Guest Services staff
Interact effectively with all other departments, especially regarding accounting procedures
Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved
Attend any specialized or cross training deemed necessary by upper management
Assist Hotel Manager in writing/implementing new policies and procedures
Oversee daily occupancy levels to ensure the highest yield from rooms available
Perform other duties and responsibilities as requested
Inspect and monitor Hotel, including lobby, hotel rooms, and public areas
Qualifications: Professional appearance and demeanor
2 years supervisory skills required
Minimum age requirement is 21
Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must
Minimum 2 years hotel experience required
Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
Ability to work efficiently, independently and cohesively, consistently producing quality results
Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)
Knowledge of Hotel Systems such as LMS
What we offer you: Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Posted Salary Range:USD $15.50 - USD $17.00 /Hr.
