About Mejuri
We’re on a mission to redefine luxury and we want you to be a part of that journey. Since being founded in 2015, Mejuri has turned fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world. Because jewelry is an expression of self, and how you show up in the world should have no limits. That’s why we work with trusted suppliers across the globe, using high-quality, responsibly-sourced materials to create pieces meant to last a lifetime—that feel like you. The people behind our pieces extend beyond our incredible partners and trusted supplier network to our incredible employees around the world. Over the years, we’ve grown from a small team working out of Toronto, Canada to a global brand with over 500 employees across our headquarters and retail stores. As we continue to grow our retail footprint, our key recruitment focus is to curate teams who deliver on our mission across the globe.
Role Purpose
At Mejuri, our Stylists are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Mejuri’s brand vision and values both with your team and with every customer you meet.
Availability
Must have open availability Friday through Sunday and be available minimum one weekday or weeknight
Must be available to work during special event periods including Black Friday and Boxing Day
What You'll Do
Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge
Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target
Educate our customer on Mejuri’s brand story and stay informed and knowledgeable on all of our products, latest launches and specialized services
Work on a team of motivated and collaborative people who are unified by our corporate mission
Champion Mejuri’s core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results
Assist in efficiently transacting customers with accuracy and diligence
Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns and purchases
Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions
What You'll Bring
An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back
Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
An ability to learn and retain relevant product knowledge to suggest and style for our customers
Is able to think critically and solution in the moment to deliver on customer and business needs effectively
An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT
Ability to pay attention to customer feedback, trends and shares insights with management
Great attention to detail, and a highly organized working style and strong sense of initiative,
Ability to work on the sales floor for extended periods of time.
History of successfully participating in and contributing to a positive team working environment
