Staff Services Analyst

Telework is available.
Under the supervision of the California Department of Technology (CDT) Statewide Technology Procurement (STP) Deputy Director, the Staff Services Analyst (General) performs a variety of analytical, special project, and administrative assignments related to reportable Information Technology (IT) and Telecommunications (Telecom) projects in accordance with Public Contract Code (PCC) Sections 12100 and 12120 and compliance with the Project Approval Lifecycle (PAL) Framework.

The Staff Services Analyst (General) position is designated under the Conflict of Interest Code. The position is responsible for making, or participating in the making of, governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within thirty (30) days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment. You will find additional information about the job in the Duty Statement .
Working Conditions
The incumbent may be required to work outside of normal business hours. The incumbent may be required to travel to customer State agencies/departments within the Sacramento area, work onsite at the customer State agency/department, and carry a smart phone. The incumbent must be proficient in Word, Excel and familiar with Outlook, and have a working knowledge of PeopleSoft ERP, Fi$Cal, and Cal eProcure, as they will be used regularly. Minimum Requirements
You will find the Minimum Requirements in the Class Specification. STAFF SERVICES ANALYST Additional Documents
Job Application Package Checklist Duty Statement Position Details
Job Code #: JC-425427
Position #(s): ********
Working Title: STAFF SERVICES ANALYST Classification: STAFF SERVICES ANALYST $3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Work Shift: 8AM-5PM
Work Week: MONDAY-FRIDAY
Department Information
Under the supervision of the California Department of Technology (CDT) Statewide Technology Procurement (STP) Deputy Director, the Staff Services Analyst (General) performs a variety of analytical, special project, and administrative assignments related to reportable Information Technology (IT) and Telecommunications (Telecom) projects in accordance with Public Contract Code (PCC) Sections 12100 and 12120 and compliance with the Project Approval Lifecycle (PAL) Framework.

The Staff Services Analyst (General) position is designated under the Conflict of Interest Code. The position is responsible for making, or participating in the making of, governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within thirty (30) days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment. Department Website:
Special Requirements
Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed state application (STD. 678) – For exam use only Please do NOT include your Social Security Number on any of the submitted documents.
STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.
Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.In this position, you will be required to communicate and coordinate with executive-level staff. Describe your customer service experience and how you would be effective in this aspect of the position.
In this position, you will be required to communicate and coordinate with executive-level staff. Describe your customer service experience and how you would be effective in this aspect of the position. STP is a fast-paced environment. Describe your ability to multitask and remain flexible in a high-intensity work environment. What technology software are you familiar with and how do you keep your technology skills current?













Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/13/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages You may submit your application and any applicable or required documents to:

Department of Technology
Attn: Human Resources/AK – RPA 23-223/JC-425427
Selection Services Unit
P.O. Box 1810
Rancho Cordova, CA 95741
Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at:

Department of Technology
Human Resources
10860 Gold Center Drive
Rancho Cordova, CA 95670
Drop Off at 2nd Floor Security - Attn: AK – RPA 23-223/JC-425427
08:00 AM - 05:00 PM
Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Required. Please see "Special Requirements" section for further information. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Strong organizational and attention to detail skills. Excellent customer service skills. Strong verbal communication skills, including effective listening and presentation skills. Strong written communication skills, including demonstrated ability to compose clear, concise, and persuasive correspondence and narrative reports using appropriate tone, grammar, and word usage. Strong analytical and problem-solving skills, including the ability to identify problems, research, and analyze issues from different perspectives, organize information, reach sound conclusions, and work cooperatively with others to develop and implement effective solutions. Ability to prioritize multiple changing assignments within short deadlines without management's need to intervene. Ability to develop and maintain effective and collaborative relationships with all staff, customers, stakeholders, and internal/external organizations at all levels, including executives. Ability to work cooperatively with a variety of individuals/organizations and maintain the confidence and respect of others. Ability to work and communicate effectively and efficiently under pressure. Ability to develop and evaluate alternatives, make decisions and take appropriate action. Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities. A positive and flexible attitude with a willingness to learn. A good attendance record. Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: Hiring Unit Contact:
Erin Bryant


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Thomas Willis

California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
The Fine Print
When applying for a Job Opening, you must be sure to submit one state application per RPA #. You must indicate the RPA # you are applying for on your application, as well as your eligibility in the Explanations box ; otherwise, your application may not be processed. If you have questions about the State Hiring Process visit our Career Opportunities webpage at
Training and Development Assignment may be considered. Additional positions may be filled from this recruitment
Additional Application Instruction
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 12/2021. Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Employment Application STD. 678 Note: Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.
Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at .
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.