Staff Operations Specialist - Urgent Role

We are looking for a driven Staff Operations Specialist to join our incredible team at Franchise Tax Board in Sacramento County, CA.
Growing your career as a Full Time Staff Operations Specialist is an awesome opportunity to develop productive skills.
If you are strong in people management, critical thinking and have the right drive for the job, then apply for the position of Staff Operations Specialist at Franchise Tax Board today!

Job Description and Duties Under general direction of the Withholding Services Administrator ll, the incumbent performs the more complex and specialized assignments in the System Analysis and Support (SAS) Team.
The incumbent is responsible for leading all aspects of communication related to Withhold at Source System (WASS) changes, issues, releases, and new functionality. The incumbent will attend various staff, Information Technology (IT) and departmental meetings to provide change management support. Strong verbal and written communication and analytical skills are required. Most duties are performed with minimal direction. Good judgment, independence, and initiative are necessary in performing assigned tasks. Additional positions may become available (RPA ******** ).
This position is eligible for remote-working within California based on departmental guidelines and operational need. Some in-office presence required.
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Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .
CALIFORNIA CODE OF REGULATION, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance.  Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling Show phone number to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD Show phone number. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Working knowledge of Personal Income Tax (PIT) and/or Business Entities (BE) tax laws, programs, and systems Working knowledge of Withhold at Source System (WASS) and WASS 2019+ Knowledge of Taxpayer Information (TI) and Business Entities Tax System (BETS) Knowledge and experience with the Enterprise Data to Revenue (EDR) project and its objectives Working knowledge of Case Management (CM) and Taxpayer Folder (TPF) or comparable systems Experience analyzing accounts Strong communication skills, including ability to speak and interact with internal and external stakeholders Excellent technical, analytical, and organizational skills Evaluate and determine the feasibility and implementation of new technologies and methods of automation Establish plans for implementation of changes and measurement of their success Evaluate and determine if the operations, policies, and procedures are effective and accomplished within the guidelines of the divisional or departmental goals Independently perform the more complex, specialized assignments which typically have division wide or departmental impact Analyze, evaluate, and re-engineer the work force process which may encompass use of new technologies Assist with the development of divisional long-range planning, strategies, and evaluation measures Review, analyze, and evaluate the division's operational processes and formulate recommendations for improvements to policies, procedures, and organizational structures Act as project leader on divisional projects/teams Prepare budget change proposals, feasibility study reports, and prepare departmental issue papers on major departmental issues such as legal rulings Experience with Enterprise Intake (EI) Process Experience with Microsoft Project or similar project planning/scheduling tools or methods Proficient in Microsoft Office systems, Access, Excel, Word, PowerPoint, Sharepoint, Visio, Outlook and Teams Good judgment and initiative are necessary in performing assigned tasks Benefits Benefit information can be found on the CalHR website and the CalPERS website.
In addition, Franchise Tax Board offers the following:
Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities On site conveniences include: A variety of dining options Additional Application Instructions A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:
Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678) All of the required documents listed in the "Required Application Package Documents" section  The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account) A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.
Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.
Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent.  Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File). Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s):
Describe a task or project that you worked on that best demonstrates your ability to analyze information including: The scope and size of the task/project you worked on, your role and responsibility, steps taken, and the outcome.  Benefits of working as a Staff Operations Specialist in Sacramento County, CA:
? Company offers great benefits
? Company offers career progression opportunities
? Attractive package