Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
GENESYSpowers more than 25 billion of the world's best customer experiences each year.
In GENESYS, the Innovations team builds solutions that enable our customers to get more value from their Genesys platforms. The Innovations team's primary job is to build new, innovative applications using AI and analytics, to help our customers effectively and efficiently deliver experience as a service (XaaS).
Job Summary
Manage and contribute to the end-to-end effort of bringing Genesys App Foundry applications and solutions to market. From ideation, architecting, developing, testing, implementing, selling, delivering, and maintaining applications and solutions, this role requires a Consulting and Product mindset.
Basic Qualifications:
8+ years of product development, product management, or consulting, with some experience in the contact center space
3+ years working with AWS, Azure, or GCP
Experience in data integration activities including architecting designing coding and testing phases. Architect the data warehouse and guide the team in implementation using Snowflake SnowSQL and other big data technologies
Expertise in Snowflake data modeling, ELT using Snowflake SQL, implementing complex stored procedures and standard DWH and ETL concepts
Understanding data pipelines and modern ways of automating data pipelines using cloud-based implementation and testing and documenting the requirements to create technical and functional specifications.
Ability to multitask and prioritize in a fast-paced, team-oriented environment
Effectively communicates to diverse technical and non-technical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc
Experience with data and analytics applications
Desirable Qualifications:
Certified in Snowflake
Experience working with remote engineering teams
Familiar with software development and project management frameworks
Experience in consulting or developing products and solutions with contact center technologies like Genesys Engage, Genesys Cloud, Cisco, Avaya, etc.
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Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus
opportunities.
$99,000.00 - $194,300.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or
expression,marital
status, domestic partner
status,national
origin, genetics,
disability,military
andveteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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