Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.JOB SUMMARY:The Senior Manager, IT Security Operations will provide vision and leadership globally for IT Security Operations in support of Universal Destinations and Experiences (UDX). The role will work closely with NBCU Cyber and partner organizations at NBCU and across UDX to enable and support Identity and Access Management (IAM) and InfoSec Operations. This role will directly support the development and implementation of UDX Security and Governance strategy and long-range planning (LRP) in support of business objectives and in alignment with NBCUniversal and Comcast policies and LRPs.MAJOR RESPONSIBILITIES:Design, implement, evaluate, and evolve the processes, procedures, and service level agreements (SLA) required to optimally deliver Security Operation services to UDX. This includes all relevant service ticket queues and workflows, and staffing and on-call schedulingMentor technical team to lend expertise toward driving solutions. Lead the development of in-depth technical documentation and process training materials in collaboration with internal users and departments.Solve complex technical and integration issues with creative and secure solutions.Develop and maintain effective relationship with key internal stakeholders (business, technology, finance, and sourcing), as well as external vendors and corporate NBCU partners, to identify and assess business requirements, provide insights, and make recommendations.Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.Performs other duties as assigned.EDUCATION:Bachelor's degree in Computer science, Cyber Security, Information Technology, or related technical field required.Master's degree preferred.EXPERIENCE:9+ Years of demonstrated experience working in a technical area as part of a large team (Software Engineering, Computer Engineering, DevSecOps, Infrastructure, Networking, Cyber Security, Architecture, etc.).Knowledge and basic understanding of HR and Identity platforms.Experience in large-scale networks, routing protocols, network security components, and identity and access management architectures.Experience producing high quality technical documentation.Extensive knowledge and experience working with data security and privacy, legal, and regulatory frameworks preferred.Or equivalent combination of education and experience.Your talent, skills and experience will be rewarded with a competitive compensation package.Universal Orlando Resort.Here you can.Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE
