At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:The Senior Manager, Customer Success will oversee the management of merchant relationships within the North America Enterprise segment. They will lead a team of 7-10 Customer Success Managers and be responsible for driving key targets within the existing customer base. The focus will be on providing a great experience for customers, retaining their business and enabling revenue growth through close partnership with the Enterprise Sales Team. The position is highly visible within PayPal's Sales Organization and involves frequent interaction with senior leaders internally and externally. The ideal candidate has payments industry expertise and a passion for great customer experiences, winning in the market and delivering on commitments. They have a proven track record of leading and transforming a large people organization with a highly motivated and effective team.Job Description:Senior Manager, Large Enterprise Customer SuccessJob DescriptionFueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments,payingor getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.The Senior Manager, Customer Success will oversee the management of merchant relationships within the North America Enterprise segment. They will lead a team of 7-10Customer Success Managers andbe responsible fordriving key targets within theexisting customer base. The focus will be on providinga great experiencefor customers,retainingtheirbusinessand enabling revenue growth through close partnership with the Enterprise Sales Team. The position is highly visible within PayPal'sSales Organizationand involves frequent interaction with senior leaders internally and externally. The ideal candidate has payments industryexpertiseandapassionforgreat customer experiences, winning in the market and delivering on commitments. They have a proventrack recordof leading and transforming a large people organizationwitha highly motivated and effective team.Requisite ResponsibilitiesLead team of Customer Success Managers, managing performance,qualityand engagementStrategic and commercial management of North America Enterprise Portfolio consisting of various verticals and productsReport on portfolio performance,monitorand track KPIs and adjust strategic direction where needed, including implementation of new initiatives and pricing strategiesImplement and deliver on innovativenew programsin partnership with cross-functionalpartnersto ensure continuous business successSet example for Customer Success Managers,demonstratea constant customers-first mentality and drive customer advocacy internallyDevelop strong external relationships with decision makers, including C-level Executives, effectively navigate large org charts to deepen breadth of customer contacts and create new championsProactively address strategic and product roadblocks to constantly improve the customer experience,subsequentlyoptimizingsuccess and mitigating churnEnsure processes and procedures are standardized and applied, continuously improving them furtherincollaboration with leadership counterpartsManage,prioritizeand delegate work based on sales and activity pipelines paired with data analysis in close partnership with support functions and other teamsCollaborate heavily with Sales,Revenue Operations andProfessional Servicesteams to achieve joint targetsApply innovative thinkingwith a passion for problem-solving, healthy pragmatism and hands-on leadership mentalityEnsure internal and external processes & procedures are up to standard and applied asrequired, improving them further in collaboration with other leadersKey Experience ?5+ years of experience in managing Sales, Relationship / Account Management or Customer Success teamsEnthusiasm for successfully leading and transforming large teamsLeadership experience withdemonstratedability to build a highly motivated and effective team, fostering an open, collaborative environmentSolidtrack recordof over-achieving performance metrics including revenue targetsExceptional communication skills and ability to collaborate and influence effectively in a complex organizationStrong analytical mindset and proven ability to turn data into actionCross Selling and Account Development experience in a B2B contextExperience in building and leading a geographically distributed teamPayments / e-commerce / banking industry experience in a plusWe'rea purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open anddiverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable tosubmitan application because of incompatible assistive technology or a disability, please contact us at ****** Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visithttps://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit?https://www.paypal.com,?https://about.pypl.comand ?https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us ****** general requests for consideration of your skills, pleaseJoin Our Talent Community.
