We are looking for a Senior Account Manager to join our growing team. We're looking for exceptional Sr. Account Managers to own and manage portfolios of existing customers. This includes ensuring your customers are getting value out of our products, closing sales of additional features, and managing them successfully through the renewal process. As an Sr. Account Manager, you will work with your customers to understand their business plans and develop an account strategy, which will enable them to accomplish their desired business outcomes. Using your experience, you will collaborate with the team, product, marketing and support to drive account strategy, identify and close revenue expansion opportunities within your book or business, solve problems, improve customer engagement and loyalty.
Focus on health, retention and growth of customers Identify upsell sales opportunities for additional add-on capabilities that create leverage for our customers' operations Leverage technology to proactively engage with customers at scale regarding value, upsell opportunities, and upcoming renewals Manage customers through the renewal process, including effectively managing escalations related to contract terms Negotiate win-win renewal outcomes for the customer and the company Have clear understanding of customer needs and help them maximize Build deep relationships with decision makers within customer accounts to enable them to be company advocates Participate in customer issues and manage to resolution Engage customers to act as a reference Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty Monitor and influence product usage, customer engagement and satisfaction feedback Proactively identify areas where customers can further engage with the company 5-8 years' professional experience with a proven ability to build and manage customer account relationships in an existing or new sales role with demonstrated quota attainment GEO experience a plus Degree in marketing, communication, sales, business, or equivalent or equivalent combination education and work experience Proven ability to establish and optimize operational processes related to customer account management Prior experience working in venture capital or private equity space Strong customer success skills and demonstrated ability to work through difficult conversations to preserve relationships Excellent communication, listening, facilitation, and negotiating skills Proactive, action-oriented Strong data analysis, organization, and prioritization skills Ambitious, detail-oriented and self-starter with a proven track record of delivering results Proactive, self-motivated and persuasive team player with innovative ideas to inspire customer loyalty and adoption Consistent track record of highly professional interpersonal skills in a fast paced, dynamic environment A quantitative aptitude and ability to present to clients with sophisticated investment knowledge and business experience Experience working cross-functionally across multiple teams and demonstrated ability to drive projects to completion Diplomacy, tact and poise under pressure when working through customer issues Comfortable operating in areas of uncertainty and educating yourself on areas where you lack a depth of knowledge ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
