Software Support Engineer

Posted on February 22, 2022 by Samuel Young
Square 9 Softworks
New Haven, CT 06510

The Role

As a Support Engineer at Square 9, you will provide Level 2 and 3 support for customers and re-sellers deploying next generation document and content management solutions. Development is agile, and creativity and attention to detail are critical. We have an energetic and inspired team and have an immediate need to add like-minded people to our group.
Ideal Qualities of the Applicant

Proven consultative solution development skills with ability to incorporate; software, professional services and hardware requirements
Ability to build and expand relationships with customer contacts
Adept in public speaking, presentations and seminars
Technically literate, with an aptitude to understand, present and position our solutions to both customers and resellers
Highly organized with ability to manage multiple projects
Professionalism

Excellent written and verbal skills
Experience interfacing with professional level buyers
Business maturity with a "Can-do" attitude
Self-starter with high initiative
Responsibilities

Support of an ever expanding customer base on deployment and usage related issues for our products
Liaising with development and quality assurance on open issues and resolutions
Authoring KB articles on common service issues
Requirements

Experience in a customer facing, technical support or training role
Excellent verbal and written communication skills. Communicating in clear, grammatically correct conversational English is a required skill
Expert database (SQL) skills, specifically SQL Server
Knowledge of Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
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Square 9 Softworks
127 Church Street
New Haven, CT 06510

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