What it's like to work united? Here at United Way for Southeastern Michigan our employees combine their individual strengths to develop solutions to some of our region's toughest challenges alongside our donors, advocates, volunteers and partners. Come join our team as we work collaboratively to impact the communities within southeastern Michigan!
We are hiring 2 Social Navigators! A United Way Social Navigator functions in a multi-disciplinary capacity, meeting eligible individuals and families where they are at, embracing the whatever-it-takes approach to facilitate access to supportive, holistic, wrap-around services. Responsibilities of a Social Navigator include - but are not limited to - logistical supports; connection to entitlements; informal counseling; curated information and referrals; program enrollment and follow-up; collaboration with community and inter-agency partners; and any other relevant service an eligible individual or family may need. Social Navigators are prepared to deliver these services over the phone, in the field, or by collocating with a partner organization.
Key Responsibilities Provide high quality person-centered care coordination; information and referral services; and any additional navigation activities required to support individuals and families.
o Process inbound and outbound phone calls for clients seeking information and referrals
to supportive services. This may include housing, utilities, transportation, community
clinics, childcare resources, and any other basic needs.
o Conduct assessments, and eligibility screens, to link individuals to the appropriate service, addressing expressed, and latent needs in a timely manner.
o Identify clients in need of more intensive assistance and ensure the appropriate service
connection.
o Employ a non-judgmental approach to identifying client needs and utilizing active
listening to understand the core needs of the individual or family.
o Contact people through pre-arranged follow-up when ongoing support is indicated by the activities of various partnerships, programs, or the individual/family.
o Implement documentation, assessment, and database protocols with fidelity
o Accurately document Navigation activities and case notes, in the appropriate platform, or as directed.
o Learn and utilize the United Way's 2-1-1 database.
o Record and track client data according to prescribed policies.
o Utilize the department's database of information, demonstrating technical skills that lead to efficient and effective outcomes.
o Maintain closed-loop referrals and document barriers.
Education & Requirements o College degree is preferred with coursework in social services, social justice, and or social work. Minimum of a high school diploma required.
o A minimum of three years of experience in a high-volume call center and/or high-volume case management/care coordination experience.
o Experience successfully working with and on behalf of clients who must make ends meet
with low incomes.
o Training as a Community Health Worker preferred, willingness to participate in
Community Health Worker training a must.
o Alliance of Information and Referral (AIRS) CRS certification strongly preferred.
o Solid computer skills, including MS Word, Outlook and Excel and internet searches,
experience with contact management and/or case management systems.
o Excellent written and verbal skills.
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