Full job description Position Description Position Overview: The Constituent Services Coordinator will serve on the External Affairs division as part of the division's Community Relations team. In this role, the Constituent Services Coordinator will play a vital role in facilitating effective communication and engagement between the Harris County Judge's Office, and county residents. This position is responsible for addressing constituent concerns, providing information on county services and programs, and serving as a liaison between community members and county departments. The ideal candidate will possess excellent communication skills, a strong work ethic and a deep understanding of the needs and priorities of Harris County and the County Judge's Office
About the Harris County Judge: Harris County Judge Lina Hidalgo is transforming the way we do government and is seeking a highly motivated, dependable, organized, and detail-oriented Constituent Services Coordinator to join her team and shape the vision for the future of Harris County.
About Harris County:
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million, rivaling the size of the entire state of Louisiana. Judge Hidalgo functions as the CEO of Harris County and presides over the Harris County Commissioners Court, the County's governing body. Along with four County Commissioners, the County Judge directs a budget of more than $4 billion, providing essential services such as justice administration, flood control, infrastructure, and housing. Judge Hidalgo also serves as Harris County's Director of Emergency Management.
Duties and Responsibilities: Manage and respond to daily constituent and stakeholder correspondence by email, phone, or through in person visits with constituents.
Assess constituent needs by maintaining casework and researching related topics to proactively determine which services and assistance are necessary and provide information and referral services to resolve issues for constituents.
Maintain detailed records of constituent interactions, inquiries, and resolutions, using appropriate databases and software.
Track and analyze constituent trends and patterns and report those patterns to the Chief of External Affairs and the Director of Community Relations to make recommendations for improvement amongst county departments and programs, where needed.
Attend community meetings and briefings, and may provide relevant updates to the public.
Prepare ceremonial documents, such as certificates, proclamations, and resolutions for public presentation and distribution.
Problem solve both independently and as part of a team.
Perform other duties as assigned.
Harris County is an Equal Opportunity Employer
If you need special services or accommodations, please call or email .
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Required Attachments: Cover letter and resume
Education and Experience: Bachelor's degree in Communications, Public Administration, Social Sciences, or a related field, from an accredited college or university.
Minimum two (2) years of experience in relevant positions with increasing responsibility.
Knowledge, Skills, and Abilities: Excellent verbal and written communication skills.
Strong organizational skills and readiness to work on several projects simultaneously.
Proficiency in Microsoft Office applications, Teams, Outlook, and Google Suite.
Ability to effectively communicate with a wide range of individuals and constituents in a diverse community.
Possess exceptional interpersonal and customer service skills in a deadline driven work environment.
Self-starter and flexible while handling multiple tasks simultaneously.
Ability to work under tight deadlines with minimum supervision.
Encourages a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion.
Exercise discretion, maintain confidentiality and sound judgment, maintain composure under pressure and manage time efficiently.
Work as an advocate for Harris County.
Organized and practical.
NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences Fluent in Spanish and other languages (written and spoken) commonly used in Harris County.
Familiarity with local, state, and federal agencies and departments.
Knowledge of issues and events in the county, especially where the County Judge is involved.
Resourceful, persistent, and positive attitude.
General Information Position Type and Typical Hours of Work: Regular Full-time
Monday - Friday | 8:00 A.M. to 5:00 P.M.
Requires the ability to work outside of normal business hours, including weekends, on a frequent basis.
Salary: Depends on qualifications
Based on 26 pay periods
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. BENEFITS Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
Medical Coverage Dental Coverage Vision Coverage Wellness Plan Life Insurance Long-term disability Employee Assistance Program Ten (10) days of vacation each year for the first five (5) years of service Accrual rates increase based on years of service Eleven (11) County-observed holidays and one (1) floating holiday Professional development opportunities Dependent Care Reimbursement Plan Healthcare Reimbursement Account 457 Deferred Compensation Plan The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
Retirement Pension (TCDRS) Flexible schedule (varies by department) Transportation Assistance (Metro RideSponsor Program)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County benefits website:
