Feldman Ford Detroit is seeking an Experienced Service Manager, Ford Experience Preferred.At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. If you are ready to advance your career, come join our team!Core ValuesHonesty and IntegrityRespectfulFanatical attention to detailTeam PlayerFun & EnthusiasticBenefitsMedical, Dental, Vision, Short and Long-term disability, AD&D and Life InsurancePaid Time Off and 401k with Company matchPaid training and real career growthCompetitive compensation packageEmployee discounts on Vehicle Purchase, Parts, Service and More!Responsibilities* Assist customers in servicing, repairing and explaining each service neededUnderstand customer; match requirements and concerns to various service optionsExplain service being performed and keep customer informed and updated throughout the service of their vehicleStay up to date on new products, features, accessories and attending product training as requiredMaintain a service customer follow up system that supports repeat and referral business and contributes to customer happinessHire and supervise all service department personnel, as well as monitor their performance in servicing customersCraft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new businessMaintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyQualifications* A minimum of 3 years of experience as a service managerStrong focus on providing excellent customer serviceHigh school diploma or higher educationClean driving record & valid driver's licenseDriven personality, eager to improve and able to work within and support internal teamsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
