Service Director

Job summary
We are looking for a Service Director to join our team.If you enjoy delivering an excellent customer experience and have prior experience working as a service manager, we want to talk to you!
Job seniority: director level and above
Responsibilities
• Ensure customers receive prompt, courteous, and effective service• Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer• Manage and hire technicians and service advisors• Interview and make new hires• Distribute work among technicians• Prioritize required services• Ensure customers have a positive dealership experience• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled• Spend quality time building relationships with the customers• Manage Work in Process, Cash Clearing, Warranty and other related schedules
Requirements
• Technical automotive knowledge• Demonstrated ability to manage others• Organized and friendly personality• Dealership experience required