Service Desk

Service Desk Analyst
Location: Greater Phoenix, AZ (Remote)
6 Months Contract
Job Description:
Position Description :
This is a full time teleworking position, with a 1-2 week training period in downtown Phoenix.
Key Responsibilities: Provide assistance to staff with core technical issues, provide password and login assistance, manually reset mobile devices, implement app download restrictions on state provided mobile devices. Provide excellent customer service and support to staff. Work collaboratively with other team members to achieve department goals Track and report progress, issues and challenges Continuously implement refined processes for efficient implementation of project objectives.
Skills Required
Qualifications:
-Strong technical skills and ability to troubleshoot mobile device issues.
-Excellent customer service and communication skills.
-Ability to work independently and as part of a team Prior experience in a similar role is preferred, but not required.
-2 years IT experience & high-volume call center experience.
Skills Preferred
-Familiar with; Google applications; Gmail, Calendar, Drive Apple iPhones iOS 16, iOS17
-Working with ticketing system like ServiceDesk, Service-Now or Cherwell.
-Previous Call Center experience as well as familiarity with Microsoft InTune is preferred, but not required.
Education Required
Minimum Education Level HS: Required.
Employment Type: Contractor
Salary: $ 20.00 Per Hour