Service Contract Manager

Job Description

Job Description

Job Summary:
Create and manage Preventative Maintenance program, increasing departmental revenue through additional efficiencies.
Responsibilities:
· Create Preventive Maintenance schedule for Lube Technicians, working closely with Service managers and customers
· Dispatch Lube Technicians
· Manage Lube Technicians, providing direction as required
· Prepare Preventive Maintenance quotes for customers
· Input data regarding equipment, maintenance schedules, work orders, and other related items into computerized maintenance system
· Open and close work orders
· Ensure oil sample protocol is adhered to by Lube Technicians
· Ensure customer satisfaction through measurement and reporting, taking prompt action when needed
· Monitor operational performance and efficiencies
· Other tasks as requested by manager
Skills/Experience
· Minimum two-year technical degree or equivalent experience
· Five years technician experience
· Proficient computer skills Excellent communication skills – verbal and written
· Ability to collaborate and encourage employee involvement

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