PassionInspirationInnovationDo you live by those? If yes, read on...:
Multi-Campus IT Coordinator
PassionInspirationInnovationDo you live by those?If yes, read on
At Stratford University employees take enormous pride in their work and the work of the University. Stratford is not just your next job -- it is a career where employees find their true calling and feel tremendous joy in making a difference in the lives of others. Every employee is empowered and encouraged to contribute innovative ideas to enhance the student experience and learning outcomes. This is made evident by our motto,
Changing lives, one student at a time.
Visit our University blog at http://www.stratford.edu/blogOverview:
Do your business friends tease you for being a geek? Your friends and family bring their computers and laptops to you to fix their issues? You like the idea of showing off your ability to complete complex tasks and projects quickly with little to no guidance, reacting with appropriate urgency to situations that require a quick turnaround. You have a keen sense for seeing through the questions being asked, to identify the actual problem a user is having. In this role you will be responsible for keeping Stratford University users happy.NOTE:
This opportunity requires regular travel between our Alexandria and Woodbridge campuses with occasional travel to our Baltimore campus. As such, reliable transportation is required.Functions:Essential Job Functions:
CampusesWelcomes and resolves, with a positive attitude, all needs and questions of students/faculty/staffMaintain the computers and copiers throughout the campus to ensure efficient, reliable, and operationAssists and guides users on the use of computer hardware and softwarePrepares the classrooms/labs for the instructorsProvides assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, wireless access, and operating systemsWorks as part of a multi-campus team to ensure that all calls and tickets to the service desk are answered promptly and resolved in a timely and courteous mannerPerforms network troubleshooting to isolate and diagnose common network problemsResponds to the needs and questions of users concerning their access to resources on the networkOrder printer supplies and work with vendor support as necessaryMaintain up to date inventory of all IT/AV equipmentMaintain all audio/visual equipment to include: televisions, classroom audio, microphone systems, remote class smart boards, and projectorsWork with all outside vendors for IT and non IT related issuesPerforms other duties as assignedEnterpriseWork under direction of University Administration (UA) IT staff on implementation and support of enterprise systems and infrastructureAssist senior IT staff in enterprise implementation projects including: PC deployment, server implementation, network upgrades, and other IT initiativesAssist with upgrades and support of enterprise systems under direction of corporate IT personnelApply OS patches and updates on a regular basisThe Skills:
Committed to quality service to customers needing resolution of computer problemsExcellent written, verbal, and interpersonal skillsMaster of interpreting a variety of instructions furnished in written, oral, diagram or schedule formProvide accurate and timely resolution of staff/faculty/student computer problemsEscalate problems as appropriateMaintain communications with staff/faculty/students during the problem resolution processProficiency in MS Office Applications (Excel, Outlook, PowerPoint, Word)Ability to maintain a flexible work schedule including evenings, weekends, and on-call as neededAbility to function in a fast paced and demanding work environment
Qualifications:Required Experience and Education:
CampusStrong service and student success orientationPatience with staff/faculty/studentsPlanning and monitoring for resultsRational decision makingKnowledge of superior customer service standards and practicesEnterpriseBe a highly motivated, detail oriented, self-starter willing to take direction and constructive guidance from senior IT personnelAbility to communicate clearly with technical and non-technical audiences, both verbally and writtenExcellent organizational skills and ability to prioritize tasks among many competing requestsStrong interpersonal, oral and written communication skills including the ability to give clear and concise presentations of complex material.Must exhibit initiative, discretion, tactic and good independent judgment.Ability to perform root cause analysis and resolve issues consistent with Stratford enterprise standardsStrong focus on security of Stratford enterprise systems/dataAbility to develop customer-centric solutions consistent with Stratford enterprise IT philosophiesWork Environment and Physical Demands:Office environmentTravel among campuses is requiredAbility and willingness to work extended hours or a modified schedule to support planned enterprise activities or emergency situationsPerform on call support after business hours, monitoring and responding to email for end users support or system alerts that require attentionRegularly required to stand; use hands/fingers to handle or feel; reach with hands and arms; talk and hearRegularly required to walk, stoop, kneel, crouch, and/or crawlWorking on a ladder may be required occasionallyRegularly required to lift and/or move up to 20 pounds and occasionally lift and/or move up to 75 poundsRequired Education and Experience:Bachelors degree in a related discipline or 5+ years of directly relevant applied work experience requiredApplied knowledge of computers (desktop/mobile/servers), network fundamentals, Active Directory (including user account/access permissions)Experience with troubleshooting desktop/mobile computing, connectivity, service access, routing, and network protocol (DNS, DHCP, etc.) issuesFamiliarity with server platforms, virtualization technologies, IP telephony (Avaya IP Office), lab management systems, Anti-Virus/Anti-Malware software, video conferencing, and remote access technologies (VPN, RDP, etc.)Understanding of TCP/IP and various network technologies, protocols, and connections preferredFamiliarity with PC, Apple (Mac and iOS), and Android platforms preferredWorking knowledge of SharePoint, Exchange, Avaya IP Office, Cisco IOS, and software distribution desiredThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Stratford University is an Equal Opportunity EmployerChanging LivesOne Student at a Time
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