Our store teams are the heart of Leap ! We are looking for a driven Sales Supervisor for Little Words Project located in The West Village, NYC . This leader will play an integral role in developing a world class store team and delivering top notch customer experience.
The Leap platform launches and operates insight-driven retail stores for modern/emerging brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more.
What We're Looking For:
Influence and inspire a team to create memorable in store experiences and foster a positive environment Execute action plans in partnership with the Store Leader to drive sales and client engagement Ensure store standards are maintained; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment) Support with activations and new store openings as needed Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures Keep an agile work schedule; including days, nights, weekends, holidays One or more years of direct and/or indirect management experience Two or more years of customer service and/or retail experience: background in similar category preferred Must be at least 18+ years of age Maintain an active floor presence, including standing and walking for extended periods of time Comfortability using a ladder and lifting a maximum of 50lbs Who YOU Are:
People Leader- effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders. Customer Obsessed/Hospitality Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills. Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve. Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams. Professional- punctual, accountable and honest; takes initiative and demonstrates strong work ethic. Brand Advocate/Category Expert- keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + customers on product. Detail Oriented - operates with high efficiency and effectiveness, consistently produces polished and quality work. Measures of Success:
Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT) Clienteling: Client Outreach, Networking NPS (net promoter score) Ability to accomplish tasks + meet deadlines effectively Leap Perks:
Employee discount + wardrobe allotment for participating Leap brands Bonus Eligible 401K Accrued PTO for those eligible (blackout periods apply) Medical, Dental & Vision benefits (must avg 32hrs+/wk) Employee Assistance Program If you're passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. LeapCareers!
Salary: $21/hr - $23/hr
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
