JOB TITLE: Sales & Service LeadRole Objective:The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.Sales & Service LeaderLead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coachingContinue to build the client relationship daily with our customersAnalyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunitiesEnsure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.Business Leader Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximizedDemonstrate strong business acumen by leveraging metrics to support business-driving strategiesMove dynamically on the retail floor to assess and fulfill the needs of the business, team and guestsPeople LeaderLeads by example and inspires staff in daily operations and guest experience.Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talentUse company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leaderBusiness Partner Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executedExecute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)Sales & Service Lead Qualifications:Prior work experience in a client-centric, sales environmentProven leadership capabilities demonstrating excellent decision makingValues feedback, receptive to receiving feedback and eager to provideSelf-motivated with a desire to achieve results and excel individually, and as a teamExcellent interpersonal and written communication skillsAligns with and embodies Alo's valuesProof of right to live and work in the UKHourly Rate -£16-£18 per hour, depending on experienceSales &Service Lead Schedule:The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January.Diversity and Inclusion statementAs an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.Interview Process adjustmentsIf you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by ****** will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
