Sales Facilitator Primary Objective: Provide support in an efficient and accurate manner to staff and to customers who contact by phone, email, and website. Assist customers with questions on products, pricing, and lead times. Issue quotations, enter orders, and promptly respond to all inquiries to improve overall customer experience.
Major Areas of Responsibility/Accountability: Provide accurate answers to sales inquiries relating to price structures, item availability and basic product line related questions. Collaborate with sales staff to relay accurate information, transfer calls/inquiries when more advanced support is required. Utilize CRM database to look up customer information, record interactions with customers. Provide follow-up communication with salespeople & customers to ensure their requests for support have been satisfactorily resolved. Accurately enter sales orders into the ERP system. Work with salespeople to gather necessary information to release the order that complies with company policies. Responsibilities are varied and may include support with orders post-entry and post-shipment, field complaints and facilitate solutions for adjustments, billing, shipping, requests for literature, catalogs, manuals, or need for technical support. Must be familiar with company products and components, prices and sales policies. Maintain records and files having to do with the function. Requirements: Minimum 2-3 years in an inside sales support role Excellent communication, listening, and written skills Attention to detail Ability to multi-task, prioritize, collaborate, and manage time effectively Customer focus and adaptability to different personality and customer types Expert in Microsoft Office All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
