Risk Mitigation Specialist Location North Haven, CT : Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission. Benefits:
Competitive compensation. Medical, Dental and Vision coverage. Paid time off. 401K contributory plan with company match. The opportunity to become involved in community outreach. The Risk Mitigation Specialist will be responsible for handling all Reg E Disputes from start to finish as well as reviewing all remote/mobile deposits for the credit union. This position will be responsible for working with both internal and external members, communicating with frontline staff as well as members with any updates, recommendations, missing information, and any changes to procedures.
Essential Functions and Responsibilities: 50% Reg E/ Fraud & Non Fraud Disputes Serve as the point person for all Debit Card Disputes Manage/maintain detailed files in regards to disputes in process, including but not limited to monitoring approaching deadlines, submitting requested documentation to the appropriate departments, following up with customers, and maintaining detailed, and up to date, notes for each claim to ensure accuracy and efficiency throughout the dispute process. Uphold an exemplary level of attention to detail while processing disputes to ensure accuracy and consistency throughout the dispute process. Ensure all appropriate documents are sent to members and within required regulatory time frames. Communicate with both external and internal members via phone, email, or mail regarding dispute status, general information, etc. Work to enhance knowledge of Reg E and Visa guidelines and regulatory requirements. Maintain daily production levels to meet goals set by department management. Partner with internal departments when necessary. Report suspicious or unusual activities to direct supervisor or Compliance for review while maintaining a certain level of awareness in areas of regulatory compliance including BSA and loss prevention while adhering to Credit Union policies and procedures. Perform additional duties as assigned. Collaborate with Fraud Committee and actively attend all Fraud Committee meetings 50% Remote Deposit Capture Assist with processing Remote/Mobile/ATM Deposits, verification of checks, adhering to extended hold policy in compliance with Reg CC & emailing extended hold notices to members as needed Works with members and frontline staff to troubleshoot and resolve any outstanding issues/cases Ensure processing deadlines adhere to regulatory requirements Provide backup assistance to designated teammates as needed Communicate all critical information to supervisor and team members in a timely manner. Report suspicious or unusual activities to direct supervisor or Compliance for review while Maintaining a certain level of awareness in areas of regulatory compliance including BSA and loss prevention while adhering to Credit Union policies and procedures. Perform additional duties as assigned. Performance Measurements (if applicable) : Qualifications and Requirements: 3-5 Years banking/credit union experience; online banking Education: High School Diploma required Knowledge of banking/credit union practices and procedures, required. Ability to synthesize and analyze data to inform appropriate solutions. Excellent problem-solving, organizational, analytical, verbal and written communication skills Strong time management skills with the ability to manage multiple projects/assignments Results driven, service oriented, self-motivated and able to work independently Trustworthy with the ability to maintain highest level of integrity and trust Expertise in Microsoft Office Excellent written and oral communications skills
