Revenue Operations Analyst
Remote | Sales | Full-Time WHO WE ARE Ncontracts provides comprehensive vendor, compliance, risk management, and lending compliance solutions to a rapidly expanding customer base of over 4,000 financial institutions in the United States. We help financial institutions achieve their compliance and risk management goals with a powerful combination of user-friendly, cloud-based software and expert services. Our solution suite encompasses the complete lifecycle of risk, including vendor management, enterprise risk management, business continuity, compliance, audit and findings management, and cybersecurity. The company was named to the Inc. 5000 fastest-growing private companies in America for the fifth consecutive year. For more information visit or follow the company on LinkedIn and Twitter .
THE ROLE Reporting to the Sales Operations Manager, the Revenue Operations Analyst position offers the opportunity to work in a high paced, growth-oriented company. The Analyst will work closely with many of our client-facing teams, including Sales, Finance, Marketing and Salesforce Support. The role has a dual purpose; to assist and support the client-facing teams with utilizing Salesforce and CPQ, and to analyze our existing key Sales and GTM processes, identify pain points and inefficiencies, and recommend solutions.
The Analyst is data-driven capable of translating high-level objectives into tactical processes. The Analyst enjoys solving complex problems that require an integrated cross-functional understanding of how technology and people combine to deliver Ncontracts software and services to our clients. They are driven to identify and dig into both technical and client challenges and work to develop potential solutions to ultimately improve the client experience. The Analyst is highly organized and exceptional at building relationships inside and outside of the team. The Analyst will be the primary link between Ncontracts client-facing teams and other internal teams, such as Sales Operations, Finance, Legal, and more. YOU WILL Grow data insights into concrete execution plans by scoping requirements, feasibility, cost-benefit, governance, dependencies, telemetry, and adoption
Evangelize best practices, data-oriented thinking, knowledge sharing, and workflow optimization
Construct data-driven experiments, evaluate statistical models, and regularly present your findings to revenue leaders
Participate in predictive analytics helping to forecast future trends based on historical data leveraging varied data sets from different systems.
Assist Sales and Sales Operations on Salesforce and Power BI reporting/dashboards.
Assist on CPQ inquiries and submitting and tracking fixes/enhancements.
Support sales processes across the client lifecycle
Partner with the team leads to streamline processes and policies for greater efficiency
Maintain Salesforce data hygiene to keep information up to date
Document operational knowledge, issues, processes, and best practices for team
Work with external teams (e.g., Finance, Legal, etc.) to build robust cross-functional processes.
Work with our COE team to develop and deliver internal training on processes and best practices.
Collaborate with end users and stakeholders to understand the details of a business problem, it's impact on the business and the desired outcome the team wishes to achieve
Perform detailed investigations to reveal potential insights into root causes, areas of most impact, priorities of focus and recommended paths forward
Work across a mix of proactive projects and reactive support for business stakeholders in Marketing, Sales, and Customer Experience
Lead development of projects, measuring the real impact of solutions and adapting as necessary to overcome unexpected roadblocks or other obstacles
Manage cross-functional stakeholders and lead by influence on company-wide initiatives to move the needle on revenue growth
Leverage a service desk ticketing queue to prioritize tasks and track deliverables
YOU BRING Extensive Salesforce reporting/dashboard skills
3+ years of working with RevOps/SalesOps/Salesforce
Strong understanding of CPQ or end-to-end Quote to Cash business processes
Strong Excel and/or Power BI reporting skills
Ability to form relationships with Executive, Senior Management, and Sales team that enables Sales Ops to be seen as a valuable team member whose input is essential to successful outcomes.
Must have a critical eye for accuracy and data integrity. Process oriented and consistently identifying areas where process improvement is necessary
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Genuine passion for supporting team members and clients
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more!
Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $90,000 to $105,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.
AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
