Job summary
Rockland Trust is seeking a Summer 2024 intern to join our Retail Sales & Support team in Rockland.
Job seniority: entry level
Responsibilities
• Provide support to Retail Data Administrator with data retrieval, data entry and research to generate the monthly sales and service reports• Working collaboratively with the Retail Sales Manager and the Retail Salesforce Administrator assists in testing and evaluation of new reporting through Salesforce for Retail Branches• Assist in processing invoices received in the department• Under direction of Branch Sales Manager and Retail Data Administrator, assists with preparation of monthly Branch Sales Reports for the District Branch Sales meetings• Assists with Creation and updates of PowerPoint slides for presentation and periodically presents this information to the Branch District Meeting on behalf of Branch Sales Manager• Assists in consolidating and producing orders for personalized branch related supplies• Assists Branch Sales Manager with Customer Experience database management via the distribution and daily monitoring of incoming experience cases to ensure that follow-up and resolution is provided to close calls• Assist Branch Sales Manager in Sales and Customer Experience Campaign reporting and to all branch personnel including daily/weekly updates against goals and effective consolidation and communication of best practices through multiple input sources (email, meeting notes, etc)• Provide assistance in administrative data support and reporting on Quality Loop Customer Survey Data, JD Power Customer Satisfaction quarterly wave results and competitive data research• Provide supporting data, tracking and create presentation slides under the direction of Retail Data Administrator and Retail Sales Manager to support bank wide Branch Manager, Banker, and Teller Manager offsite meetings as well as supporting bank wide initiatives and training
Requirements
• Strong written and verbal communication skills• Demonstrate sales and data oriented personality and maintain a professional appearance• Intermediate Microsoft Word skills• Advanced Excel & PowerPoint skills preferred• Must be able to effectively interact with other departments as well as internal/external customers in order to resolve staffing issues• Applicants must have a genuine desire to work with customers in a caring and empathetic way, with a positive approach to interactions with customers and team members• Position is responsible for providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs
Key Skills Needed
• Strong written and verbal communication skills• Sales and data oriented personality• Intermediate Microsoft Word skills• Advanced Excel & PowerPoint skills• Interpersonal skills• Customer service skills
