JOB SUMMARYJoin our team at Cresco Labs as a Wellness Advisor + Home Delivery Agent. Your responsibilities will be to assist patients in selecting the proper medical cannabis products for their needs and are the go-to product expert on duty at the store and in the field. This role engages in one-on-one conversations with patients from the time they walk into the store until they check out as well as from time to time when making cannabis deliveries. Compliance with applicable rules and regulations as implemented by the state and the company will be required.The ideal Wellness Advisor – Home Delivery Agent should be friendly and positive, much like the barista who provides you your favorite coffee. Wellness Advisor + Home Delivery Agents need to be knowledgeable, our products as well as approachable and have a friendly demeanor.CORE JOB DUTIES Wellness AdvisorEducate medical patients on different cannabis products and how cannabis impacts the human body in different ways to best assist patients in product selectionProvide excellent customer service and satisfaction despite stressful events / conditionsAccurate use of the Point of Sale (POS) system; data entry of patient profiles in both the POS system and proper dispensation in the state's electronic verification systemCorrect payment handling including cash, Canpay and debitVerification of proper documentation and ID for patientsFollow Company policies and Florida Rules and Regulations for the accurate handling, storage sale and dispensation of productsMaintenance of hard copy files (when required)Ensure security measures and safety compliance for the storeMaintain an organized and clean storeUse various software platforms and devices to support operationsProvide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaintsDelivery ResponsibilitiesVerify proper documentation and identification for patientsSuccessfully handle and deliver packagesVerify accuracy of orders before going out for deliveryFollow Company policies and Florida Rules and Regulations for accurate dispensation of productsSafely drive and perform safety inspections on Company vehicle; follow all local & state laws, road/driving regulations, and Company policiesProvide excellent customer service and satisfaction despite stressful events / conditionsKeep pace in physically demanding job; work in all weather conditions; lift packages (up to 50 lbs.); get in and out of a van repeatedly throughout the day at variable locationsCorrectly process payment methods including cash, Canpay and debitMaintain an organized and clean vehicleCommunicate effectively with support team to provide exceptional customer service and ensure deliveries are completedUse smart phone device for GPS Navigation, dispensations, conducting administrative requirements such as clocking in/out, and to communicate with supervisors and other team membersLoad and unload packages in delivery vehicleSupport the team in daily work requirements including participation in rescue calls when other team members need assistance with their routesREQUIRED EXPERIENCE, EDUCATION AND SKILLS High School Diploma or equivalent1 - 5 years’ experience in customer service1 - 3 years’ experience in a delivery driver role, preferredFlexibility to work shifts that may include opening, closing, weekends, and holidays.High Energy, Patient Focused, CompassionateRetail experience mandatoryExcellent customer service skillsAbility to learn and understand cannabinoids and how they interact with the human bodyAbility to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and emailAbility to work effectively with employees, management, patients, governmental agencies, community members and the general publicUnderstanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating proceduresValid Driver’s licenseAbility to read maps and use GPS
