Retail - Front End - Service Lead -

Job summary
Retail - Front end - Service Lead - 4695Responsible for leading the service team including cashiering and recovery-related functionsProvides leadership and clear direction to associates and actively participates in the customer-facing and service aspects of the store
Job seniority: mid-to-senior level
Responsibilities
• Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions• Provides feedback to store leadership regarding the team's performance• Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery• Serves as the primary Manager on Duty when present including opening and closing the store when scheduled• Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program• Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals
Requirements
• High School Diploma, GED, or equivalent work experience required. Must be 18 years of age• Minimum two years retail management experience preferred• Strong decision-making, problem resolution, and interpersonal skills required• Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required• Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required• Basic English literacy, math, and PC skills required
Benefits
• 401(k) matching• Dental insurance• Employee discount• Health insurance• Tuition reimbursement• Vision insurance