$75,000.00 to $90,000.00 per year.We are currently looking for a Reservations Manager who is passionate about providing the highest level of service, a great communicator, detail oriented and a great leader:Report directly to the Director of Guest Relations and assist with all needs to run department efficiently and effectively.Manage all Guest Relations/Reservations Agents. Provide support as needed and support with all daily tasks including but not limited to phone calls, emails and guest relations tasks.Manage day to day operation, ensure all guest needs and requests are followed up with in a timely manner.Assist with scheduling, payroll and departmental projectsEnsure team follows Forbes Standards at all times and ensure team is well trained on day to day dutiesHandle all telephone inquiries with prompt courtesy, while applying the hotel's selling strategy and selling technique, in order to achieve budgeted goals and maximize revenueSuccessfully complete a room reservation for any given time period knowing the types of accommodations, rates and special services are available. In addition, the ability to properly code and audit all reservations by market segment, company, source, origin, travel agent, etc.Process internal reservations, management reservations, reservations from the GDS, house/comp requests, travel agent rates and emailsHandle high volume of phone calls and email correspondenceMust have a positive attitude and strong attention to detailMust be willing to leave desk at times to visit other departments of hotel, guestrooms and guests upon arrivalSend pre-arrival emails to all guestsMust be flexible with scheduling.Ensure and provide flawless, upscale, professional and high class guest service experiencesRespond to guests needs and anticipate their unstated onesActively listen and resolve guests' complaintsOversee and coordinate all arrivalsProvide wellness calls to in-house guestsCoordinate and manage communication between guests and staff and follow up to ensure complete service recoveryPromote all amenities, conveniences and programs offeredArrange food and beverage amenities for guests upon arrival and throughout visit. Tailor per guest preferencesWork closely with all operational departments of hotelRequirements:At least 4 years prior experience in the guest service industry, preferably in a luxury property.Knowledge of computers and various programs such as Microsoft Word and Excel.Knowledge of Opera is preferred.Highly motivated with excellent communication skills.A creative problem solverPassionate about guest service and satisfactionExtremely organized and able to prioritize in a busy environmentBachelors Degree preferred
