Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Rental and Service Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.The Rental/Service BDC Agent is an energetic professional who successfully delivers on goals while maintaining the highest customer satisfaction. The Rental/ Service BDC Agent handles all incoming phone and internet leads, contacting the clients, and through superb product knowledge and customer handling skills, will schedule daily appointments, while also assisting and informing customers of our rental vehicles; offering our services and benefitsAt Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years.Employees in this position will be paid a base hourly wage ranging from $20.00-$22.00 per hour.BenefitsMedical, Dental & VisionGroup Insurance Plans & Discounts401K Retirement Savings PlanPaid Vacation and HolidaysDisability InsuranceLAP (Life Assistance Program)Basic Life, Dependent & Accident InsuranceGrowth OpportunitiesPaid TrainingEmployee Purchase IncentivesResponsibilitiesProviding excellent customer service to internal and external customers at all times.Promoting an understanding of, and strong commitment to client satisfaction.Promoting and understanding of, and strong commitment to the Mossy Team.Responding to incoming internet and phone inquiry call leads.Follow-up contact with client to schedule daily appointments to meet with Sales Department.Respond to customer's questions; anticipating and responding to customer's need.Complete customers transactions in accordance with Mossy Rental policies and procedures.Complete clerical functions and other tasks as assigned.Maintaining comprehensive and up to date knowledge of products and services offered for sale.Maintain and process customer information and performance in Dealer CRM (such as Dealersocket, E-Leads & VIN Solutions).Maintains a professional appearance.Attends meetings as requested.QualificationsLeadership abilities and people skills that contribute to effective communication.Excellent written and verbal communication skills.Strong computer knowledge; proficiency in Microsoft applications.Organizational and multi-tasking abilities.Appears for work on time, dressed appropriately and ready to work.Follows directions from a supervisor.Interacts effectively with co-workers.Understands and follows posted work rules and procedures and all company policies.Accepts constructive criticism with motivation towards improvement in job performance.Superior customer service skills.Excellent knowledge of the web and good data entry skills.Ability to read, understand, and communicate instructions and information.Valid CA Drivers License and clean driving record.High School graduate or equivalent.Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.
